North Side Appliances

After dealing with months of frustration trying to get warranty service on our LG dryer, my family and I were at our wits’ end. We spent countless hours going back and forth with LG, and despite waiting for months, we still couldn’t get a technician to come out and service our dryer. That’s when we reached out to Northside Appliance. Even though we didn’t purchase the dryer from them and had never done business with them before, they were more than willing to help. They took the time to listen to our situation and were prepared to send a technician out to inspect the dryer and even explore helping us navigate the warranty process through LG. In the end, LG finally sent someone out before Northside needed to come, but that’s not the point. What stood out to me was Northside’s willingness to help a family they had never met and from whom they had never received a dime. That level of customer service is rare these days. To me, that’s what great businesses are built on—putting people first. The willingness to go above and beyond for someone simply because it’s the right thing to do says a lot about a company’s values. It reflects strong leadership and a culture that truly cares about customers. Because of that experience, Northside Appliance has earned my future business. When it’s time for appliances, repairs, or recommendations, they’ll be my first call. To the leadership team and everyone at Northside Appliance: thank you. Your kindness, professionalism, and customer-focused approach made a lasting impression on my family, and we truly appreciate it.

Absolutely terrible customer service. Called for service on whirlpool ice maker and washer. The service guy was unprofessional and odd. He said we needed a replacement ice maker and a few parts for the washer. I told him to get the parts and get it done. 2 weeks went by and a lady called with a price. Not a solid price, a range. I told her fine, just get it done. This was a Tuesday, she said they would be out on Friday. Friday was a no show and no one called. Now it’s 3 weeks past the Friday and absolutely no communication. Terrible company. Called a competitor got it handled in a couple of days.

Great people to work with!!! We've used their repair services and have purchased a half dozen or so appliances and have never been disappointed. We've also used their delivery services with appliance set up and it's always been great! Maybe one can save money going to the big box stores to buy appliances but there are VERY few businesses that sell AND service. We highly recommend North Side Appliance!!!