Big Sandy Superstore - Plainfield

Big Sandy was an absolutely great experience! I was looking for a specific reclining sofa and Brittney online was able to confirm that they had it on display in our Plainfield store. When arriving at the store, Brandon was able to show us the sofa and answer all of our questions. He was extremely helpful and we really enjoyed working with him. Finally, Jairo and his team did an excellent job delivering our new sofa and setting it up. The process was seamless from start to finish!

recently had the pleasure of shopping at Big Sandy Superstore and was impressed with the exceptional service I received. After going without a dryer for 18 months and using my backroom as a makeshift laundry room and outdoor clothesline, I decided it was time to furnish the space and purchase a new washer and dryer set. Upon entering the store, I was greeted by Clay, who attentively assisted me in finding the perfect sofa and loveseat for my backroom. I was also introduced to Jacob, who helped me navigate the various washer and dryer options. The experience was comfortable and stress-free, and I was impressed with the knowledge and professionalism of the staff. I appreciated the warranty offer, which included a store credit if the warranty went unused. Overall, my experience at Big Sandy Superstore was outstanding, and I look forward to returning to. Huge Shout out to the delivery team!

Love this store. I had been without a dryer for 18 months, we have made our backroom into a laundry room (pictures below). Few weeks ago I had to replace my Furnace and AC, then found out I had to have eye surgery . I needed more sitting room for company and went to Big Sandy Superstore in Plainfield. I was greeted by Clay which is also my youngest son’s name. I let Clay know what I wanted and how much, he never pressured us gave us our options then let us be to make our decision. They were so professional and kind I decided to look at the washer and dryer sets. Boom, sofa, love seat and washer and dryer were purchased. Huge shout out to Clay , Jacob and Jenny I know I now have a furniture store I trust and are friendly no Pressure to buy. Big Sandy Superstore I will be back Thank you Carol Norris

Jacob from Big Sandy in Plainfield was amazing. After having a really bad experience elsewhere (see below), Jacob came through for me with flying colors. I had a budget I needed to stick to. I needed to replace the stove, fridge and microwave. I had certain features I cared about, certain features I didn't and Jacob worked with me to get everything bundled within my budget. He talked me through the best appliances for the features I wanted and made sure I knew the pros and cons of each appliance so that I picked the right ones for what I was looking for. They are now installed and look and work great. Thank you for the attention to detail, the knowledgeable and friendly service. You went above and beyond and we appreciate it. We first went to a national hardware chain that I have gone to before for other appliances and when I told the gentleman that I had a hard budget limit (a decent amount for higher quality products, but not enough for all the bells and whistles) and asked him his thoughts and recommendations on certain features and whether they had any bundled deals or promotions going on, I got crickets. He literally said "walk around and check the prices". So I immediately turned around and walked out the door. That's when I remembered seeing the new Big Sandy store had opened and figured I would stop in and check them out and they delivered on price, quality and service.