Grand Appliance and Tv

I am writing my review after my second purchase from Grande on 86th ST. My first purchase was a simple washer hookup and delivery and it went very well. My second purchase, a dishwasher, was delivered as scheduled. Warren was very knowledgeable and assisted me with picking out the correct unit. Most importantly, Jason, the installer, was VERY thorough and had the unit installed with in 30 minutes of arrival. He was also a Grand employee, and not a subcontractor. At this time I would highly recommend Grand over the big box stores. The have a wide selection on their showroom floor, and the installation crew is top notch.

Today was the second time I have had this company come to install an appliance. I had an oven that was leaking gas. A new one arrived today and Kenny was the name when communicating with them . Anyway, these guys are terrific and my installer today explained everything , cleaned up and let me know what to do if any issues! It is refreshing to have such quality services and communication!! Thank you!

Store is fine. Employees are good. I purchased the extended warranty. Repair man came out and said my appliance was covered by extended warranty and they needed to order a part. Said someone would return in a couple days to fix. That was a month ago. Warranty company CPS says repair is approved. Company performing the work is giving me the run around. Midwest appliance repair. Neither are talking. My appliance is not repaired. At this point, no one seems to know what to do. Im very unhappy with the zero warranty service that I paid extra money for. Feels like I've been scammed. Beware of extended warranty that they sell.

Everything about working with Grand was easy and clear. From reviewing available options, to paying online, to receiving up to the minute updates during delivery, was easy. Delivery and install was done well, timely, and without issue. This is the exact interaction I was hoping for, having experienced disaster with the big box stores. The simple fact is, Grand offers what you need at competitive prices, and at a service level beyond everyone else.

We had a great experience working with Ed Childers during the Black Friday sale at Grand Appliance. Our dryer had gone out unexpectedly over the holiday, and Ed immediately helped us figure out a solution to get a new washer and dryer as quickly as possible. He walked us through the differences between the Speed Queen and LG sets without any pressure or salesy behavior, which we really appreciated. Ed was knowledgeable, honest, and respectful of our space—he didn’t hover or try to follow us around the store. His expertise and genuine customer service made the process easy and stress-free. Highly recommend asking for Ed!