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Harp's Outlet

Harp's Outlet

221 SW 63rd St # B

Photo from the store's public business listing · 2026-07-15

Location & contact

221 SW 63rd St # B
Des Moines, IA 50312

What this store sells

Outlet

Customer reviews

Reviews from Google

Harmony Rod

3/5 3 months ago

Through err on my part I bought a dishwasher here thinking that I could return it I was unhappy with it. However the receipt clearly states that there is a 90 day warranty exchange or replace ONLY if item needs repair. I am clearly unhappy with the drying capabilities of the washer I got for $500 (an LG) which I later found out was a very common problem among this brand. (Yes I checked the hose, filled rinse aid, checked filter, set on extra dry) - A very expensive Lesson learned 🤦‍♀️ - ALL PURCHASES FINAL at this store … unless there is something broken on your machine. 🤷‍♀️ Just buy it new, then you could at least return it if you don’t like it. Costco: Known for the most generous policy, Costco allows you to return a dishwasher within 90 days for nearly any reason, including dissatisfaction after use. IKEA: You can return "opened" products within 180 days as long as they are clean and in "resaleable" condition. For appliances specifically, some regions may restrict this to 90 days for opened items. Best Buy: Offers a 15-day window (60 days for Plus/Total members) for returns. While they prefer "like-new" condition, they do accept returns of opened and installed appliances, though a 15% restocking fee often applies if the item has been used or installed.

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Through err on my part I bought a dishwasher here thinking that I could return it I was unhappy with it. However the receipt clearly states that there is a 90 day warranty exchange or replace ONLY if item needs repair. I am clearly unhappy with the drying capabilities of the washer I got for $500 (an LG) which I later found out was a very common problem among this brand. (Yes I checked the hose, filled rinse aid, checked filter, set on extra dry) - A very expensive Lesson learned 🤦‍♀️ - ALL PURCHASES FINAL at this store … unless there is something broken on your machine. 🤷‍♀️ Just buy it new, then you could at least return it if you don’t like it. Costco: Known for the most generous policy, Costco allows you to return a dishwasher within 90 days for nearly any reason, including dissatisfaction after use. IKEA: You can return "opened" products within 180 days as long as they are clean and in "resaleable" condition. For appliances specifically, some regions may restrict this to 90 days for opened items. Best Buy: Offers a 15-day window (60 days for Plus/Total members) for returns. While they prefer "like-new" condition, they do accept returns of opened and installed appliances, though a 15% restocking fee often applies if the item has been used or installed.

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Seth Espe

5/5 2 years ago

Recently bought a washer and dryer from Harp's Outlet. Jerad, Dani and the rest of the staff were great. Super helpful and worked with us to find the right units. If you need new appliances you can't go wrong with Harp's. Their prices are unbeatable as well! Thank you!

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Michael Isaacson

1/5 4 years ago

Bought a new midea top load washer from harp. The washer was recommended by the sales man as being a great washer. We bought the washer on Saturday, installed it on Sunday and the pump will not pump the water out of the tub. They will not let us return it to get our money back. Poor customer service. They basically wash there hands of any product as soon as it leaves their store. Don’t buy anything from harp appliance.

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Bought a new midea top load washer from harp. The washer was recommended by the sales man as being a great washer. We bought the washer on Saturday, installed it on Sunday and the pump will not pump the water out of the tub. They will not let us return it to get our money back. Poor customer service. They basically wash there hands of any product as soon as it leaves their store. Don’t buy anything from harp appliance.

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Jamie Meyer

5/5 5 years ago

Went in want quickly helped and informed very much on many different styles of washers! Very helpful! Not sure we are buying it yet but the lady was very kind and knowledgeable! If she didn’t know she was willing to figure it out on the spot or ask her delivery guys! Great customer service from initial entry!

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Curtis T

5/5 7 years ago

Purchased Dishwasher with 90 day payment plan. Everything was very easy and store employees very friendly and helpful. I picked it up with my own truck and employee loaded in back of truck for me Hooked up the dishwasher and it works perfect. Thanks Harp's Outlet I will be returning.

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