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Warners' Stellian Appliance - Ankeny

Confirmed open with Google 4.8 737 Google reviews
1205 SE 16th Ct Website

Location & contact

1205 SE 16th Ct
Des Moines, IA 50021

Website: www.warnersstellian.com

Customer reviews

Reviews from Google

DJ Oetker

5/5 a month ago

Everything about this unplanned dishwasher purchase was such a pleasant experience. The showroom had a wide range of options, the salesperson was excellent in explaining the choices. And the installation team were so prompt and professional. It's nice to know I have a place to come back to for all appliance needs.

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Lynne Beckstead

5/5 a month ago

Our entire experience has been top notch! Our salesman, Austin was very knowledgeable, not pushy and made the buying of our laundry tower super smooth! Our delivery timeline was extended due to construction delays. Not once did I feel pressured to accept delivery before we were ready. This is something I greatly appreciated! Delivery occured today with Cody and Larry taking extra care to plan out their route in our home and making sure no walls or doors were scuffed/damaged. Thanks, guys!

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Our entire experience has been top notch! Our salesman, Austin was very knowledgeable, not pushy and made the buying of our laundry tower super smooth! Our delivery timeline was extended due to construction delays. Not once did I feel pressured to accept delivery before we were ready. This is something I greatly appreciated! Delivery occured today with Cody and Larry taking extra care to plan out their route in our home and making sure no walls or doors were scuffed/damaged. Thanks, guys!

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Cheri Schmit

5/5 3 months ago

Highly recommend Warners' Stellian in Ankeny. From walking in the door to appliance delivery, everyone was friendly and knowledgeable. Sales helped guide me to the brand that best fit my needs & budget. Great experience and a smooth process. Second time purchasing an appliance here and I won't go anywhere else now.

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A.J. Williams

5/5 4 months ago

In store experience was great. Answered all our questions and helped get us what we needed. Perfect amount of time and space to talk to make it all happen. The delivery team was very kind and positive. Very aware of surroundings and made what seem impossible possible. Perfect all around experience.

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Cale

2/5 5 months ago

Warning: Dishonest Sales Tactics & Zero Post-Purchase Support I recently purchased a full kitchen set, washer/dryer, microwave, and hood vent from this location. While the installation itself was handled well, the rest of the experience was a disaster. The Sales Experience: My sales representative, Austin, was helpful until the sale was finalized. He was dishonest regarding several key details, specifically the installation costs and what was included in my package. Once I reached out via email to address these discrepancies, he stopped responding entirely. Product Quality & Installation: After the units were in place, I discovered several dents on the refrigerator doors. Due to the lighting in the room at the time of delivery, these weren't immediately visible. When I contacted the store to request a replacement door for the damaged unit, they refused to take responsibility. The Installation Crew: I should note that the actual installation crew was very professional. They were efficient and ensured everything was set up correctly. It is a shame the front-end staff and sales team do not share their level of professionalism. Customer Service: Instead of addressing the delivery or packaging damage, the store instructed me to deal with the manufacturer myself. When I followed up to express my frustration, the staff was dismissive and rude. It is clear that this business prioritizes making the sale over customer satisfaction or integrity. I would strongly recommend taking your business elsewhere if you value transparency and after-sales support.

Read full review

Warning: Dishonest Sales Tactics & Zero Post-Purchase Support I recently purchased a full kitchen set, washer/dryer, microwave, and hood vent from this location. While the installation itself was handled well, the rest of the experience was a disaster. The Sales Experience: My sales representative, Austin, was helpful until the sale was finalized. He was dishonest regarding several key details, specifically the installation costs and what was included in my package. Once I reached out via email to address these discrepancies, he stopped responding entirely. Product Quality & Installation: After the units were in place, I discovered several dents on the refrigerator doors. Due to the lighting in the room at the time of delivery, these weren't immediately visible. When I contacted the store to request a replacement door for the damaged unit, they refused to take responsibility. The Installation Crew: I should note that the actual installation crew was very professional. They were efficient and ensured everything was set up correctly. It is a shame the front-end staff and sales team do not share their level of professionalism. Customer Service: Instead of addressing the delivery or packaging damage, the store instructed me to deal with the manufacturer myself. When I followed up to express my frustration, the staff was dismissive and rude. It is clear that this business prioritizes making the sale over customer satisfaction or integrity. I would strongly recommend taking your business elsewhere if you value transparency and after-sales support.

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