Photo from the store's public business listing · 2026-07-15
Sarah Roach
Customer service was non-existent when we went in there.
Jonathan Frakes
Sold me a fridge that didn't work from day one an no one will work on it under warranty an they won't replace it GE said Kings is responsible
JONATHAN CONSTANT
Sales person Bo was great he took his time explaining and working with our daughter who has autism and was there to purchase a good bed for herself. He didn't pressure, he knew his product, he had other customers in the building but did not rush my daughter through anything. Thank You
Trevia Gish
I will never buy from Kings again. Within 2 days we bought a new washer, dryer, and stove. They had to replace my washer 3 times. We bought a 3 year extended warranty. Just a couple weeks ago my dryer went out when I called they said my warranty was out. I said that we had bought an extended warranty. I was told that their extended warranty starts on date of delivery. So I had a 1 year manufacturer warranty and 3 year extended warranty so all together that should be four years. But when I told the GM that he said I can see where you would think that but that's not how our extended warranty works it starts on date of delivery. So what he was saying is that we really never got our manufacturer warranty that comes with the purchase we paid for our 1 year manufacturers warranty. They are charging people for a warranty that comes with the product you buy... Will be talking to the better business bureau. This company is ripping customers off.
Read full reviewI will never buy from Kings again. Within 2 days we bought a new washer, dryer, and stove. They had to replace my washer 3 times. We bought a 3 year extended warranty. Just a couple weeks ago my dryer went out when I called they said my warranty was out. I said that we had bought an extended warranty. I was told that their extended warranty starts on date of delivery. So I had a 1 year manufacturer warranty and 3 year extended warranty so all together that should be four years. But when I told the GM that he said I can see where you would think that but that's not how our extended warranty works it starts on date of delivery. So what he was saying is that we really never got our manufacturer warranty that comes with the purchase we paid for our 1 year manufacturers warranty. They are charging people for a warranty that comes with the product you buy... Will be talking to the better business bureau. This company is ripping customers off.
Jane Dunigan
DO NOT EVER purchase anything from this company. They are crooks. I bought a refrigerator, dish washer, range, over the range microwave, front load commercial washer & dryer. All top of the line. I paid $2,500 down. They couldn't bring the washer & dryer the day they said they would so we were going to cancel our order, so they found a way to bring it. I put ONE load in it & it locked up & gave me error codes. We tried clearing the code (as per instructions) and the door would not unlock or reset. My fiance called them the next day & they said OH that is not good. They came & picked up the washer & dryer (door locked with my clothes still in it) and we're going to bring us a new one same day. Then they called to say they couldn't bring it. I then cancelled my entire order. TO DATE they have not brought my wet & molding clothes to me after it took several days to get a technician to their store to open the door & said they would not clean them or pay to have them cleaned AND said they refunded me my $2500 to my account and this has not happened either. They claim they refunded my account on Wed & said my bank must be holding it but my bank said they were not & would not hold a deposit. Greg has been rude since this happened. I called yesterday & spoke to Tori, I asked for a Manager & he was busy. I left my name, phone# and a detailed message of why I was calling and GUESS WHAT? He never called me back. Not much of a manager. If this were my company and store I would have told the person to go get their laundry dry cleaned, bring in the receipt & we would reimburse them. What a CRAPPY company!! I would give them a negative star rating if there were one available. Dear Owner, I WANT MY REFUND!!!
Read full reviewDO NOT EVER purchase anything from this company. They are crooks. I bought a refrigerator, dish washer, range, over the range microwave, front load commercial washer & dryer. All top of the line. I paid $2,500 down. They couldn't bring the washer & dryer the day they said they would so we were going to cancel our order, so they found a way to bring it. I put ONE load in it & it locked up & gave me error codes. We tried clearing the code (as per instructions) and the door would not unlock or reset. My fiance called them the next day & they said OH that is not good. They came & picked up the washer & dryer (door locked with my clothes still in it) and we're going to bring us a new one same day. Then they called to say they couldn't bring it. I then cancelled my entire order. TO DATE they have not brought my wet & molding clothes to me after it took several days to get a technician to their store to open the door & said they would not clean them or pay to have them cleaned AND said they refunded me my $2500 to my account and this has not happened either. They claim they refunded my account on Wed & said my bank must be holding it but my bank said they were not & would not hold a deposit. Greg has been rude since this happened. I called yesterday & spoke to Tori, I asked for a Manager & he was busy. I left my name, phone# and a detailed message of why I was calling and GUESS WHAT? He never called me back. Not much of a manager. If this were my company and store I would have told the person to go get their laundry dry cleaned, bring in the receipt & we would reimburse them. What a CRAPPY company!! I would give them a negative star rating if there were one available. Dear Owner, I WANT MY REFUND!!!
2225 New Hartford Rd, Owensboro, KY 42303
