Furniture Gallery Baker

Ms. Mary was amazing she truly is a blessing to my family and I she helped us when we needed it the most. Mr. Eddie is a outstanding man he was very patient and he wanted to make sure my experience here was a powerful one. I moved from Alexandria and all of my furniture was destroyed during the move Ms. Mary and Mr. Eddie fixed all of my problems and relieved my family from all of stress and financial burden. Thank you guys for being my rock

Revision: Under new management and I must say once I was connected with the right person I was very pleased, Mr. Mike swiftly corrected my issues. If you have any trouble contact him at the Gonzales store, he will take good care of you. The delivery drivers Sam and Emmanuel were very pleasant and professional. They fixed my bed in less than 10 munutes and I'm appreciative for the assistance. When I purchase new furniture, I will drive from Baker to Gonzales to receive professional customer service. I've been going back and forth with Ms. Mary for over a year. All she has done was told one lie after another. I purchased over 10 grand of funiture from her and it started out well. Once the delivery guys set up the bed and left, I tried to put the mattress I purchased with the bed on the bed but it did not fit. I tried 3 other mattresses they didn't fit either. I contacted Ms. Mary and informed her of this and she said she would send the delivery driver back out to look at it, he came out a week later and said thats how it was supposed to be but I knew different. Week 2, I decided to go to the store and look at the model on the floor, even though it was a different size the mattress fit properly. Again, I explained to her the problem I had with my bed, she stated "oh well, I don't know," at that point I was flabbergasted. I have been contacting her constantly trying to reach the owner since she stated she couldnt do anything. I called again and asked for the owner she informed me that he would be in by 5:30. I left work early to meet with him. I arrived at the storeand asked for him and she informed me that he wasn't there. At that time I informed her of what she had told me over the phone and she act as if she was surprised. She told me that I would just have to file a claim with the warranty people. I then went to do that but its all electronic so I followed the instructions. I kept checking back with them over and over. Finally, several months later they send me an email stating that they denied the claim because it was a manufacturer defect. By this time I'm livid. I went to the store and told her what happened and she stated she would send the driver back out to look at it AGAIN. He came took pictures supposedly sent them to the owner while on the phone with him. He said he would get back with me. Couple of weeks passed and yet no one reached out to me so I called back. Now, I talked to Mary again only to be informed that there was nothing she could do so I asked for the owners number and she stated he was in Jordan and couldnt be reached. Now I'm furious so I have my fiancé call, she proceeds to tell him that "she's tired of dealing with it and gives him the number to the store in Gonzales, where they say he's out but should be back in a couple of hours. This lady has been nothing but unprofessional and nonchalant. This is the shortened version. I would not recommend this company to anyone.

Worked with Mary and she was so nice and helpful! I was needing a new living room set and didn’t have much of a budget.. she told me about their no credit option Kafene and how they will finance my furniture with no credit and it will even help my credit! This is perfect because I am wanting to purchase a home next year so I need as much help as I can get with boosting my credit score. So glad I stopped by here and very thankful to Mary for telling me about this finance option.