Appliance City

Message to Homeshield: I really need to speak with a manager. I’m having a ridiculously poor experience and hope we can rectify asap. I’ve been without my gas range SINCE NOVEMBER! Numerous service calls and 3 no shows, numerous diagnoses and parts ordered. The last tech has ignored my calls- his voicemail is full. I called your customer support line numerous times and received promises and absolutely no results. Can you just, please, cash out for me on this claim. I’m about ready to really fight back. This is unacceptable.

This guy is a joke! He has had my KitchenAid mixer for approximately two years now. Every time I call it would be something like waiting for parts. That graduated into he had Covid. Then he just started giving me random days and times that he would return the mixer to me and then would just never show. To say that Jay is unreliable would be a gross understatement. The man lies compulsively and doesn’t do what he says he’s going to do.

It has been 6 months since we had our dishwasher break down. They do not show up when scheduled. They do not even have the decency to call and let us know they are not coming. They don’t even call to let us know when the part arrived. Every bit of correspondence is initiated by us, the customer. ZERO commitment, ZERO follow-thru, and ZERO customer service. When we do call, we get a new story every time as to why they didn’t show up. It’s ridiculous that after this long, we have not had our dishwasher repaired. Looks like we are going to be out the coat of buying a new one after only 2 years. I HIGHLY recommend NOT using this company if at all possible.

Jay was sent by Summit to repair our defective fridge. He did nothing, dodged my attempts to reach him by phone-call and text for weeks, finally answered one call, assured me parts were on the way, and then completely disappeared. Two months ago. Last time I called, his number was disconnected. Yet Summit still assured me he had received the parts and would be arriving yesterday (Wednesday, 7/14/21) to do the work. To our total lack of surprise, he never called or showed. There is a reason nearly every review here is scathing. This is not a legitimate business. You’ve been warned.