DAD'S Discount Appliance Distributors, Inc.

We've purchased from Dad's Appliance many times, and they are consistently TOP in terms of customer service START TO FINISH. Recently, we've worked with Alex, who is AWESOME! He emails any information we ask for, makes it super simple to make decisions on complicated differences that we may not understand at first. And recently, we had an issue with a new oven, and he stood by us 100%, making sure we got a replacement so we weren't worried about continued issues with the unit we had. I HIGHLY recommend Alex at Dad's! He's awesome to work with and knows a TON about appliances.

Recently purchased a new refrigerator from DAD's, and really appreciated their customer service, attention to detail and responsiveness. There were some issues with the fridge out of the box (manufacturing issues) and Sean worked with me for weeks until it was resolved. He was always very helpful in addressing the problems and I knew I could trust that it would be resolved. In the past I have purchased washer/dryers from other stores and addressing any post install issues was a nightmare. With DAD's you get a fair price, great customer service/follow up and the right appliance for your needs.

I love working with DAD'S! This is my third or fourth purchase from them. I never needed them more than this last purchase of a Viking oven to replace my 25 year old Viking. It turned into a nightmare with the oven never heating properly right out of the box. It was 3months of having to deal with Viking and ANOVA, Viking's service provider. Both Viking and ANOVA were horrible to work with, but Alex from DAD'S helped me every step of the way. His patience and perseverance was invaluable. Ultimately, Viking accepted the return of the oven with a full refund and I happily purchased a Wolfe from DAD'S that actually works. DAD'S customer support was outstanding. More companies should take a page from them. I will only ever buy from DAD'S.

I was trying to buy a set of appliances. Ms. Lee took me in while she was very busy in a Friday afternoon and spent the time listening to my needs and explained to me the options. She quoted me what I had hoped in great details and effectively. I could see her taking business seriously and honestly. Unfortunately I had to buy for a home out of state and Dad's could not freight that far. If I would buy appliances in DMV area, I would come to this business for certain. Thought to share my experience.