Mr Appliance

Do not bother with the Central Maryland location. I scheduled an appointment online for today, March 10, after several friends recommended the company's Southern MD location. Once scheduled, the website said I would get an email the day before with a 2 hour time window, and a text message when the service technician was on the way. I did not receive an email the day before, so called and reached a central call center, who saw my information in their system and said she would contact the office to be sure I received my service time. Now today, the day of my scheduled service, I still have not been contacted by Mr. Appliance at all.

Greg was okay until an issue came up with my dishwasher again after he serviced it, in other words his resolution didn't work. And when I notified him, he never ever got back to me like he said he would. I have since texted him and told him that I was going to do a review reflecting that and he still hasn't said anything or tried to resolve it so I'm not feeling Greg at all!

Hello - I want to give a major shoutout to Greg Williams with Mr Appliance!! My side-by-side fridge wasn’t keeping the fridge side cold. I called 3 different companies. I either left a VM or talked virtually!! I called Greg’s business, and he picked up the call!! [That’s good customer service] I told him my problem; he came by the house- told me the damper was bad- it was replaced the next day!!! I would honestly say I am very happy and would use Greg again!!! Matter of fact, he’s on my speed dial for Appliances! [Smile] Thanks