Douglass Appliance Center

Have used them for more than 20 years and have bought all our appliances from them. . . Upgrading a couple of times. . . They are not afraid to go to bat for a customer with the manufacturer. . . We have recommended them to our friends, my mother in the past, and my daughter uses them now too. . . They come when they say they will and try not to waste the customers time or money!

So it went like this.... Sunday (the week before the Super Bowl...uggh) our microwave decided it did not want to work. I do not panic. Lets just think. I saw an ad about a week ago prior on the TV about Douglass. I called Monday, Kristen said to come on over and lets see if we can help you. Well, at 4 pm on Monday this little Angel found the model I was looking for. Her response was, "sorry, it might not be able to be delivered until the FOLLOWING WEEK....UGGGGG." The next morning (Tuesday) she said "we found one in the warehouse and can have it done today!!!! "Are you kiddin me!!!!!!!!!!" By 2 pm on Tuesday, it was done. But this is not where it ends. I was quoted $120 Plus depending.... Pat came out, installed it, i am writing the check and he says....its only $80, I did not need some of the parts I thought. Can you actually find people like this in 2026, I think not! You cannot beat a family owned, personable, customer service orientated business like this these days. If I could give them 20 stars, a kidney, my first born male (sorry-taken) I would. Call them first and forget about it.....Beyond THE BEST. Danny

Douglass Appliance Center is all about customer services from the person I spoke to to the team that bought my new dryer. Within 60 minutes of calling them with a dryer that had a problem. They determine the issue over the phone , shared cost to replace motor and other items. I asked what a new one cost and within 5 minutes I had a price. The new dryer was delivered 40 minutes latter and installed. Outstanding services. It's why I go only to Douglass for the last 40 years. Outstanding Service, fair prices, excellent response to any issues and some of the nicest people you will ever meet. Thank you for everything

The man himself, Mr. Douglass, came out to have a look at our 43-year-old Maytag dryer. He had met this dryer before! My husband, Nelson, now deceased, has been relying on Douglass for many years. I had faith, and really didn't want to buy a new one--esp. now with tariffs ag. Canada going into effect!!! Sure enough, Mr. Douglass Appliance did it again!!! Thank goodness. It's been "interesting" not having a working dryer while trying to keep up with an older kitty with urinary issues.... Thank you a hundred times!