We had just moved into our new home when I bought a washer and dryer, and the first time they were delivered, Hassan J was super loud early in the morning. He and the other guy, Abdul, scratched up my floors getting the washer downstairs — and I only have about five steps. They were rough and careless with it. Right after it was delivered, I noticed the washer was leaking. GE Appliances Factory Service came out, checked it, and told me it was because the delivery guys were too rough when they brought it down. They ordered a new gasket, but it was going to take almost three weeks, so I asked for a replacement washer instead. When the new washer showed up, it was the same two guys. Right away, Hassan started arguing with my mom, saying the leak wasn’t his fault, and kept telling her to call Happys and say it wasn’t his fault so he wouldn’t lose his job. At one point, he even told my mom he wasn’t the one who delivered the first time — which was a lie. My mom told him “nothing happened to the floor,” but only because she was scared and wanted to end the confrontation, and she was also trying to calm me down because she was worried for me and my little brother. I got angry because I don’t allow anyone to talk to my mom like that, and I’ll admit I swore out of frustration. That’s when Hassan told me he wasn’t going to do his job unless I apologized to him and called his manager, Jennifer, to say it wasn’t his fault, and when I told him I was going to call Jennifer, he said, “I don’t care, it’s my company.” I called Jennifer and tried to explain what was going on. I told her I was thinking about calling the police, but I wasn’t saying I felt unsafe — I was just explaining the situation. Later, I called Jennifer again, asking her what I should do and if I should apologize. She said it was “up to me,” and that’s when I realized she wasn’t taking me seriously. She said she had been trying to call Hassan, but he wasn’t answering — which was because he was recording me while I was telling him to stop. After they finally left, I called Jennifer again to let her know they had gone, and she told me Hassan had only started working there six months ago. I also explained to her that Hassan had recorded me without permission, and she said there was nothing she could do about it. She said they had done their job, and it seemed like she didn’t care about his behavior, saying we should “just talk about it,” but I told her I didn’t want anything to do with them anymore. I also told her how loud and aggressive Hassan was, and she said, “That’s how all men are.” I told her I know plenty of men like that, but when it’s time to work, they don’t behave that way. While all this was happening, Hassan continued recording me without permission. I told him to stop, but he wouldn’t. My little brother told him to stop too, and Hassan just brushed him off. Even after I stopped talking, Hassan kept arguing with me, pushing for me to say it wasn’t his fault. When I went outside to talk to Jennifer, he followed me to the front door, then to the backyard, and even when I went toward my room. I ended up staying downstairs with my mom because I didn’t want her to be alone with them in the house. My mom was only agreeing with him at certain moments because she was scared for our safety — not because she believed him. She just wanted the situation to be over. This was one of the most stressful, frustrating, and uncomfortable experiences I’ve ever had. No delivery team should damage your property, argue with you, pressure you to lie, follow you around your own home, or record you without consent. And a manager should take customer concerns seriously, not brush off aggressive behavior and say, “That’s how all men are.” When I brought up that he was recording me without permission, she dismissed it, saying there was nothing wrong with it. I do not recommend this company at all — their delivery team can damage your property, argue with you, and record you without consent, and their managers won’t hold them accountable.
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We had just moved into our new home when I bought a washer and dryer, and the first time they were delivered, Hassan J was super loud early in the morning. He and the other guy, Abdul, scratched up my floors getting the washer downstairs — and I only have about five steps. They were rough and careless with it. Right after it was delivered, I noticed the washer was leaking. GE Appliances Factory Service came out, checked it, and told me it was because the delivery guys were too rough when they brought it down. They ordered a new gasket, but it was going to take almost three weeks, so I asked for a replacement washer instead. When the new washer showed up, it was the same two guys. Right away, Hassan started arguing with my mom, saying the leak wasn’t his fault, and kept telling her to call Happys and say it wasn’t his fault so he wouldn’t lose his job. At one point, he even told my mom he wasn’t the one who delivered the first time — which was a lie. My mom told him “nothing happened to the floor,” but only because she was scared and wanted to end the confrontation, and she was also trying to calm me down because she was worried for me and my little brother. I got angry because I don’t allow anyone to talk to my mom like that, and I’ll admit I swore out of frustration. That’s when Hassan told me he wasn’t going to do his job unless I apologized to him and called his manager, Jennifer, to say it wasn’t his fault, and when I told him I was going to call Jennifer, he said, “I don’t care, it’s my company.” I called Jennifer and tried to explain what was going on. I told her I was thinking about calling the police, but I wasn’t saying I felt unsafe — I was just explaining the situation. Later, I called Jennifer again, asking her what I should do and if I should apologize. She said it was “up to me,” and that’s when I realized she wasn’t taking me seriously. She said she had been trying to call Hassan, but he wasn’t answering — which was because he was recording me while I was telling him to stop. After they finally left, I called Jennifer again to let her know they had gone, and she told me Hassan had only started working there six months ago. I also explained to her that Hassan had recorded me without permission, and she said there was nothing she could do about it. She said they had done their job, and it seemed like she didn’t care about his behavior, saying we should “just talk about it,” but I told her I didn’t want anything to do with them anymore. I also told her how loud and aggressive Hassan was, and she said, “That’s how all men are.” I told her I know plenty of men like that, but when it’s time to work, they don’t behave that way. While all this was happening, Hassan continued recording me without permission. I told him to stop, but he wouldn’t. My little brother told him to stop too, and Hassan just brushed him off. Even after I stopped talking, Hassan kept arguing with me, pushing for me to say it wasn’t his fault. When I went outside to talk to Jennifer, he followed me to the front door, then to the backyard, and even when I went toward my room. I ended up staying downstairs with my mom because I didn’t want her to be alone with them in the house. My mom was only agreeing with him at certain moments because she was scared for our safety — not because she believed him. She just wanted the situation to be over. This was one of the most stressful, frustrating, and uncomfortable experiences I’ve ever had. No delivery team should damage your property, argue with you, pressure you to lie, follow you around your own home, or record you without consent. And a manager should take customer concerns seriously, not brush off aggressive behavior and say, “That’s how all men are.” When I brought up that he was recording me without permission, she dismissed it, saying there was nothing wrong with it. I do not recommend this company at all — their delivery team can damage your property, argue with you, and record you without consent, and their managers won’t hold them accountable.
