J&T Appliances - Hazel Park

They used to be great. I loved their integrity and recommended them widely. I've bought multiple appliances from them. But now, I hate to say it -- but increasingly, they treat loyal customers like crap. They promise to call back with information, and NEVER do. Make appointments they don't keep, and don't call. --I get it when a business is understaffed with good techs -- but CALL and let the customer, who is waiting and counting on them, to let them know what's up. Respond. I bought my most recent primary refrigerator from them about a year ago in the $500 range. I started calling almost three weeks ago that the temp was in the 60's and I was using the freezer section as a fridge. After multiple calls and messages, they didn't show up until four days ago and said compressor was bad and it wasn't worth fixing -- but they'd take care of me. And then, they didn't get back to me about the options. When I reached them two days ago they said they'd give me another one for ~$550. --Hmm. So, despite that the one I bought should have lasted more than a year -- that's the best they can do for me for a replacement? After making me wait for over two weeks for them to even look at it. And of course, they've promised to call me back 2 x's since this last conversation --and haven't. I even told them that I want to buy a washer and dryer from them over the next month. -- Doesn't make any difference in their interest in helping me out. --I might as well start buying new sale or scratch & dent appliances instead of being treated like this.

I bought a fridge from them and the guy that helped me was grest. Shortly after they delivered it I tried calling them to repair the gasket. No answer no return calls. I go up their schedule repair time and they don't show up. After 4 appointments of no shows and countless calls and 3 visits. I had to pay someone else to fix it. Warranty lol. What warranty if you can't get them to back it up. Spend your money somewhere else.

If they were your boyfriend, you would dump them. No one likes being breadcrumbed and ghosted. A tech came out on Feb 13th and told me a belt needed to be replaced to repair my dryer and that he would come out early the next week. From February 13th until March 10th, I kept getting new appointment times and the tech would no-call no-show each time. March 10th the tech finally came back to repair my dryer, free of charge due to the inconvenience, but he said, "Its running loud. It will stop after a few cycles, and if it doesn't, give us a call and I'll come back out." However, not only was the "repaired" dryer loud, it: *BURNED HOLES IN ALL OF MY CLOTHES* Hundreds of dollars of damages to my wardrobe because of bad repair work. I called back and was given a new appointment time for between 4 and 6pm. They didn't show up. Shocker. So if you need an appliance repaired, I would not recommend going here. It will lately cost you more in damages than the repair itself.

Whenever we (Our Family) are in need of good quality moderately priced appliances or for them to be serviced we know we can find the right stuff at J&T Appliances. They've been in Hazel Park almost as long as me. Our families are large and live in and around H.P. My wife and I are happy with the Maytag washer and dryer we just had delivered and installed and they hauled away the old stuff. They were QUICK and on time. Gave us a call to let us know they'd be here in five minutes. Thanks to all ⭐️⭐️⭐️⭐️⭐️⭐️

Great experiences all around. Had a couple of unfortunate hiccups happen but they offered great customer service and resolved the issues (including honoring their warranty). They were great to work with and I would absolutely recommend J&T. I worked with Brennan who helped me find appliances after showing me a few different options at different price points. I got a gas range, gas dryer, and fridge for $1060 (which included a credit for trading in an electric dryer). Unfortunately, a miscommunication resulted in a different stove getting dropped off than expected. Obviously that wasn't ideal, but J&T were were great about it. Brennan explained what happened and apologized right away. They let me know I could keep the 4-burner and they would replace it with a 5-burner once one was available--which they did. Additionally, a small break and a crack in the plastic of the fridge unfortunately made a drawer unusable. I let them know about the issue and because it was within the 1-year warranty window, they arranged to replace the fridge when they came to switch the stoves (about 6 weeks later). So, even though we had to wait a bit for them to swap the fridge and stove, they made sure we did not go without appliances while we waited for the replacements. The delivery guys were fantastic both times. They were quick, efficient, and very respectful. They kindly wore the masks I provided, which was very much appreciated. They clearly knew what they were doing--hooked up the gas lines and tested the appliances within minutes. Even with the heavy appliances, everything was moved in and out swiftly and they were careful to protect the flowers out front as well as the walls/floors/furniture/doorframes from any potential damage. For both deliveries, they were in and out in under 20 minutes. Easiest appliance deliveries (and trade ins) I have experienced, hands down. Very happy with my experience overall. I am happy with the purchases and I don't expect any further issues with any of the appliances--but I am glad to know that they will honor their warranty in case anything does come up. They were a pleasure to work with, and I 100% recommend.