Kelly Appliances Store

I was told my stove would be deliver within 48 hrs which from Thursday would be Saturday anytime it's after 7 p yet still no stove I've been at my house all day waiting with my cousin because I recommend this place. I really think the delivery company should give her a discount who wants some strange men in they house at night. This is so unprofessional not even a call and they closed til Monday I will use all my social platforms to expose this unprofessionalism. This is unprofessional

0 STARS ! DONT SHOP HERE!!! On November 22, 2024, I purchased a fridge and stove from Kelly Appliances, paying $583 for what was promised to be same-day delivery and installation. I paid in full, trusting this business to honor their word. That was my first mistake. Three days passed—no delivery, no call, no explanation. I contacted the store, demanding a refund, but they refused, telling me to go through my bank instead. Let me be clear: this company took my money, didn’t deliver a single thing, and then told me it was no longer their problem. I filed a dispute with my bank, hoping for a quick resolution. Instead, I’ve been left in limbo because Kelly Appliances refuses to cooperate with the investigation. It’s been three months, and I still don’t have my appliances OR my money. My bank tells me I might not get an answer until March 31, 2025. That’s over four months of stress, wasted time, and no resolution. During these three months, I’ve called Kelly Appliances repeatedly, hoping they’d finally take accountability. Instead, they’ve given me nothing but excuses, lies, and the same runaround they’ve likely given countless other people. At this point, it’s clear: Kelly Appliances is a scam. They’re preying on customers, taking money, and refusing to deliver the products or services they promise. This company doesn’t just lack integrity—they’re thieves. I feel completely robbed of $583, and worse, I feel powerless to stop them from doing this to someone else. Don’t let it be you. If you’re considering shopping here, stop and think: do you want to risk losing your money and spending months fighting to get it back? Look at the reviews. I’m not the first person this has happened to. This isn’t a one-time mistake—it’s a pattern of deception and theft. Kelly Appliances needs to be shut down for what they’re doing to people. Please, don’t give this business another dollar. Let this be the warning that saves you the stress and heartache I’ve endured. Response: Obviously it was a typo. Also I called your store hundreds of times to get this resolved and kept getting the runaround. They even gave me fake numbers to the owner which goes straight to voicemail every time I called. If you wanna resolve this send me my money back! I posted the invoice and you already have my information on file!!

This store has been just about the worst experience I've ever had!!! I paid for a washer and dryer set that was delivered when promised. First, they BANGED all 4 machines up and down the stairs. Next, it was my mistake but I assumed installing came with everything needed to install as well. They used the input hoses for the washer and dryer duct I had previously. They were in fine condition so I wasn't that upset. However upon doing a load of laundry, the dryer duct completely fell off of the dryer and the wall. When I inspected it, I saw that they did not even tighten the hose clamp at all on the dryer end. Now the duct was kinda short when I installed it on my old one, but they just taped it up top and it did not stick at all. When I took the tape off, the duct was pierced about an inch in which explains why it was taped and not clamped, but I would think they would just use a new duct 😓 anyway while installing the duct I realized the washer had leaked quite a bit but I couldn't tell from where. So I ran another load and that's when I realized the drain hose was stretched to its max and squashed between the washer and the sink where it basically spit the water straight up!!! So I paid for installation but at the end of the day j had to install them. So I contacted the store and was given the managers phone number. I called and left voice mails but have not heard from him. Fast forward 2-3 weeks and the washer dies. It stops running for more than 5 mins and refuses to drain and spin. I called Saturday afternoon and they said they could be out that day. I called again at the end of the day and they apologized, said they'd call the mechanic, and call me back. They don't call me back so I call again. He says they can come Monday, which doesn't work as I work late so he says they can probably do it Sunday. But they aren't open Sundays so I can't call to verify so I call Monday and the guy acts surprised and asks if they ever called. I said no. He said he'd call them and called back.......he doesn't call me back. I call them and they say they can come Tuesday before work. They never show. So I call Tuesday afternoon and the guy is again surprised that I never heard from them and tried to schedule, I said Thursday after 2 is fine. I call to confirm Wednesday afternoon and Thursday morning. By 4 I haven't heard anything. I call and they said I am one of 3 deliveries left and it'll be 5:15 at the latest. At 5:20 ish I call and they say the guys just left with my washer. They didn't come at all. I called just before 6 but they had already turned off the phones i guess. In this time I did also try to contact the manager multiple times both at the other location and on his cell. Not once has he been available or called me back still. It is now 7:25pm and I still don't have a washer after emphasizing that I had stuff to get done on my day off and couldn't waste my whole day at home waiting and was promised that wouldn't happen! 🤬🤬🤬🤬 Don't go here. It's the absolute worst. If I could give 0 stars I would!!! Disclaimer: I may have gotten the timeline a little wrong but I included pics of my call logs. My phone won't show all history in one window with the number so some instances are actually multiple calls all around the same time. In the screen shots K is Kelly appliance J is Jason the manager and this is from Jan 4-9