Tepperman's Furniture Store - Windsor

Ordered a couch online and opted to pick it up ourselves. Received a call saying it was ready for pick up. When we arrived to the pick up window the couch was not there. After waiting more than 30 minutes as they were figuring out where the couch was they said it would be there in a week. We asked if it could be delivered and after push back, the option was accepted. A week later the couch gets delivered and the ottoman/chaise wasn’t even the same colour as the couch. Now we wait again for another mistake on their end. At least the delivery guys were quick and efficient as well as very kind. I’ve bought furniture from Teppermans before and it was never this difficult.

In all my years, this is the first time I’ve ever had a bed collapse under me. The frame broke just 15 days after purchase. It was 'repaired' once, but 10 days later, it completely gave out again. The quality is appalling. When I showed them the damage, they had the audacity to claim it had been 'too long' since purchase and told me to email their department for a review. I sent a detailed explanation, and it’s been a week with zero response. I loathe both the product quality and the service here. Save your money and stay away

Very disappointing experience with Pepperman. They gave us the old display bed instead of a proper new piece, and within just a few days the wooden panel started breaking. On top of that, the paint started chipping off almost immediately, which clearly shows poor quality. No manual or proper instructions were provided either, making assembly and maintenance even more frustrating. For the amount charged, this level of quality and service is unacceptable. Would not recommend.

I had an excellent experience shopping for furniture thanks to the outstanding help from the sales representative Jame Godman. He was extremely knowledgeable, professional, and patient throughout the entire process. He took the time to answer all my questions, explain different options, and helped me find exactly what suited my needs without any pressure. His expertise and customer focused attitude made the whole experience smooth and enjoyable. I truly appreciate the exceptional service and would highly recommend working with him. I also want to recognize the customer service representative who assisted me with the financing process. She was incredibly helpful, professional, and made everything easy to understand. Her friendly attitude and excellent customer service made a big difference in my overall experience

I had a great experience in the outlet today! Nolan was the staff member who helped me and he was really nice and informative. He made it very easy for me to order a bed and have it shipped from the London location. He also didn’t try to talk me into having it delivered and helped me figure out if I needed that service or not. The queen bed frame was only $200! I still can’t believe it. I’m very happy that they have all different price ranges. The website is really organized and easy to navigate. Once I found what I wanted, I went to the store to see the floor model and that was that! I have a couch from Tepperman’s that I got in 2020 and it’s still in amazing shape. So many people tell me that it’s so cozy and nap worthy! This store, selection, and service is all 5 star level! Thank you to everyone who makes it a wonderful place with the best service!