D R Electric Appliance Sales & Services

I’m not sure what’s going on with this store right now, but whatever it is, a lack of communication is exacerbating it. We have always had good service from them in the past, and when our fridge quit working a week and a half ago we called right away. No one answered the phone, but the call was returned by the end of the day. Kurt explained his regular repairman was out recovering from surgery, but recommended someone he’d been getting good feedback on. That man came in a very timely manner and said he thought he knew what part it needed, but it might need to be ordered and he’d get back with my husband the next day to let him know. We haven’t heard from him since and that was a week ago yesterday. Left messages, no return call. Called Kurt and left a message to see if he knew if perhaps that repairman had gotten sick or been in an accident, but we still haven’t heard back from Kurt either. Store is never open as I think Kurt must be running the place himself. Just a phone call would have been helpful and if we need a new fridge I had planned on buying it from him. I’m not sure that would be a good idea now.

After ordering a Speed Queen washer and dryer from another local business -- and then not having those items delivered to me/waiting 16 days for delivery -- I decided to call D R in Howell. It took me ten minutes to order what I wanted over the phone (I already knew what I wanted and the product numbers). I ordered the items on a Tuesday and they delivered to me the following Monday. The two gentlemen who delivered our products were very friendly and easy to work with. They checked both appliances for perfect performance before leaving. They hauled away our old appliances. Excellent experience and service every step of the way! My husband and I always try to support local businesses and we highly recommend this company! Thank you!

When our washer quit working, they sent someone out right away. Their representative was incredibly polite, informative, and helpful. Unfortunately, our washer would cost too much too repair. The representative explained everything to me clearly, so it was easy to look things up online and see that his assessment was correct. He suggested a washer for us that was available at the store. When we arrived at the store, we were promptly greeted and welcomed. We were able to purchase the washer and have it delivered the next morning. The men who delivered the washer were prompt and so very helpful. We had to move some things to get the old washer out and the new one in, and they even helped with that. I can't think of one thing they could have done better in the whole process. I can't say enough about how well we were treated every step of the way. We love our new washer, and we'll be returning to D.R. Electric with any and all future appliance needs.