Melissa DuBois
I am giving this place a 2 as the initial service was great. Purchased a stackable washer and dryer and half of what the big box was selling. This is scratch and dent place as I understand. It was delivered and installed but the company they contract. Using the unit for a few days, there was a loud knocking noise. Called appliance for less as there is a store warranty. (manufacture doesn't exist) the store sent someone out who squirted oil inside the washer and said "that should do it". It did not. We had to call a technician. It was 100 to determine that the scratch and dent unit has a bad motor. This is not covered by the store. New part for us to install is ~280. For a technician to do it. ~800.. Not worth the drive for me to come and purchase anything again.
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I am giving this place a 2 as the initial service was great. Purchased a stackable washer and dryer and half of what the big box was selling. This is scratch and dent place as I understand. It was delivered and installed but the company they contract. Using the unit for a few days, there was a loud knocking noise. Called appliance for less as there is a store warranty. (manufacture doesn't exist) the store sent someone out who squirted oil inside the washer and said "that should do it". It did not. We had to call a technician. It was 100 to determine that the scratch and dent unit has a bad motor. This is not covered by the store. New part for us to install is ~280. For a technician to do it. ~800.. Not worth the drive for me to come and purchase anything again.