I am writing this review after exhausting every possible avenue to get this company to address the problems with our home. This is not a review written in haste or frustration after a single bad interaction. This is a detailed account of months of silence, avoidance, and complete disregard for customer wellbeing. I hope that anyone considering this company will read this entire review, because the experience we have had has been nothing short of unacceptable — and honestly, quite shocking.
When we first chose this company to build our home, we were excited and hopeful. A new home is supposed to be a milestone. It’s supposed to be something you look forward to, where you feel safe and proud, where you trust that the structure around you was built with care, quality, and attention to detail. Unfortunately, what we received was the exact opposite of what was promised.
From the very beginning, we noticed issues that should never exist in a newly built house — problems that point directly to poor workmanship, rushed construction, and a complete lack of quality control. We found areas that were unfinished, materials that were clearly low-quality, and features that started malfunctioning far earlier than they ever should. These were not minor inconveniences; they were serious red flags.
Naturally, we reached out for help. That is when the real nightmare began.
This company’s communication is, without exaggeration, the worst we have ever experienced. Emails go unanswered. Phone calls are ignored. Messages left with staff mysteriously “don’t get passed along.” Every attempt to get assistance has been met with silence, vague promises, or excuses that lead nowhere. It truly feels like once they completed the sale, their sense of responsibility evaporated completely.
There have been times when we were told someone would “reach out soon,” yet no one ever did. Times we were told our issues were being “forwarded to the appropriate department,” yet nothing happened. Times when we were assured our concerns were “a priority,” only to be ignored for weeks and months without a single update.
The most dramatic — and honestly heartbreaking — part of this entire experience is the realization that this company simply does not care. They do not care about the people who live in the houses they build. They do not care about the stress, the inconvenience, the financial burden, or the safety concerns we are dealing with. They do not care that the home we trusted them to build was not constructed with the care or integrity any customer deserves.
It is extremely discouraging to feel like you have to beg for the bare minimum of customer service. A reputable company would take responsibility, communicate clearly, and work diligently to resolve issues — especially issues that stem from their own poor workmanship. Instead, we have been forced to chase them endlessly, only to be met with disrespectful silence.
A home is not a small purchase. It is one of the biggest and most meaningful investments a person or family can make. When a company treats such an investment with this level of negligence, it becomes more than just a “bad experience.” It becomes a clear warning sign. A sign that they value profit over integrity, speed over quality, and silence over accountability.
If you are considering trusting this company with your future home, my strongest advice is to reconsider. Look closely at their communication patterns. Look at how hard it is to reach anyone. Look at the reviews from people who have been ignored just like we have. Ask yourself whether you want to risk going through what we have been forced to endure.
Because once this company has your money, once you’ve signed the papers and moved in, you may find yourself in the exact same position — stuck with a poorly built home and absolutely no support, no answers, and no willingness from them to make things right.
Read full review
I am writing this review after exhausting every possible avenue to get this company to address the problems with our home. This is not a review written in haste or frustration after a single bad interaction. This is a detailed account of months of silence, avoidance, and complete disregard for customer wellbeing. I hope that anyone considering this company will read this entire review, because the experience we have had has been nothing short of unacceptable — and honestly, quite shocking.
When we first chose this company to build our home, we were excited and hopeful. A new home is supposed to be a milestone. It’s supposed to be something you look forward to, where you feel safe and proud, where you trust that the structure around you was built with care, quality, and attention to detail. Unfortunately, what we received was the exact opposite of what was promised.
From the very beginning, we noticed issues that should never exist in a newly built house — problems that point directly to poor workmanship, rushed construction, and a complete lack of quality control. We found areas that were unfinished, materials that were clearly low-quality, and features that started malfunctioning far earlier than they ever should. These were not minor inconveniences; they were serious red flags.
Naturally, we reached out for help. That is when the real nightmare began.
This company’s communication is, without exaggeration, the worst we have ever experienced. Emails go unanswered. Phone calls are ignored. Messages left with staff mysteriously “don’t get passed along.” Every attempt to get assistance has been met with silence, vague promises, or excuses that lead nowhere. It truly feels like once they completed the sale, their sense of responsibility evaporated completely.
There have been times when we were told someone would “reach out soon,” yet no one ever did. Times we were told our issues were being “forwarded to the appropriate department,” yet nothing happened. Times when we were assured our concerns were “a priority,” only to be ignored for weeks and months without a single update.
The most dramatic — and honestly heartbreaking — part of this entire experience is the realization that this company simply does not care. They do not care about the people who live in the houses they build. They do not care about the stress, the inconvenience, the financial burden, or the safety concerns we are dealing with. They do not care that the home we trusted them to build was not constructed with the care or integrity any customer deserves.
It is extremely discouraging to feel like you have to beg for the bare minimum of customer service. A reputable company would take responsibility, communicate clearly, and work diligently to resolve issues — especially issues that stem from their own poor workmanship. Instead, we have been forced to chase them endlessly, only to be met with disrespectful silence.
A home is not a small purchase. It is one of the biggest and most meaningful investments a person or family can make. When a company treats such an investment with this level of negligence, it becomes more than just a “bad experience.” It becomes a clear warning sign. A sign that they value profit over integrity, speed over quality, and silence over accountability.
If you are considering trusting this company with your future home, my strongest advice is to reconsider. Look closely at their communication patterns. Look at how hard it is to reach anyone. Look at the reviews from people who have been ignored just like we have. Ask yourself whether you want to risk going through what we have been forced to endure.
Because once this company has your money, once you’ve signed the papers and moved in, you may find yourself in the exact same position — stuck with a poorly built home and absolutely no support, no answers, and no willingness from them to make things right.
