Salvage Warehouse

Buyer beware! I was led to believe that the refrigerator I purchased was much newer and after two months of Usage, the defrost heater element is going out or the thermometer or something. Called and of course they only Will honored their 30 day warranty which I understand but it’s still pretty disappointing. Paid $700 for a 14-year-old Refrigerator. They must’ve seen me come a mile away. For me once. I’ll never shop again.

My brother bought an appliance from Salvage Warehouse years ago, and it’s still going strong. Recently, I stopped in because my daughter needed a washer and dryer. The staff was very helpful without being pushy, which gave us plenty of space to shop. They have a large selection of appliances, and I was pleasantly surprised to see they also carry a lot of furniture in the basement—new beds, mattresses, sofas, couches, tables, and more. My personal favorites were the giant La-Z-Boy recliners… I’m honestly tempted to go back for one. The salesperson worked with me to stay within my budget and even saved me about $60. Their prices are fair, and the products are much nicer and cleaner than some of the cheaper, fly-by-night places around Lincoln. They also loaded the appliances for us as a courtesy. Once home, I plugged everything in and it all worked perfectly. On top of that, they offer a 30-day warranty for peace of mind. I would definitely shop here again and recommend them to others.

When you go here you will be treated with a smile and fast talkers. They will tell you that they go through every appliance to make sure it works. That is 100% correct they do but they don't tell you they just go through it to make it work not fix the other stuff that needs fixed. Bought a washer from here and 20 days in it was having issues. Called the service repair company in my area and he said it needed multiple things fixed. I asked him how that could be because I just got this and they said they went through it. He let me know that is common for them to say that but a lot of the parts that need fixed have needed fixed for a while. So after spending $350 on a washer at Salvage Warehouse I spend $600 on a new washer from another place because the one I bought from Salvage Warehouse wasn't worth fixing. Save your money and go somewhere else. Just because I know they will comment back yes I reached out to your business with the concern and you told me it was as is and the warranty you offer was over already. So don't try and tell me to reach out and you would like to talk.

I have purchased various items from them since 2016. Today they lost a loyal customer. Reason why they delivered a dryer to my home , and in the process of removing the old dryer and installing the new one they unplugged my deep freezer. Did not realize that they had done so when I went to pull some hamburger. I called the store, told them what happened and they would talk to drivers and call next day. The didn’t and so I called back today, and they told me the same thing but would pass on to the General Manager. He called later in the afternoon , told him the situation and asked what would be done about my loss. Matt the General Manager proceeded to tell me it wasn’t his driver and that they would have no reason to unplug it.When I told him they had moved my freezer to take the old and put in the new, he still said the drivers didn’t do it. He was basically calling me a liar. I have no children or pets in my home that could have done it, and I don’t have anyone else that had come to my home. And that I only go to my basement to do laundry, and I hadn’t needed anything from my freezer until this past Sunday. And he also laughed when I said my money doesn’t grow on trees and that with the cost of food, something needs to be done. He just laughed and said my money doesn’t grow on trees either and that he was sorry it happened, but there was nothing he could do. So do not allow the delivery drivers be alone while making a delivery as if anything happen they will not admit their mistake and screw you over like they did me. I lost a total amount of $200 dollar’s worth of food that I had to throw away tonight. Very unhappy customer, will never purchase another thing from them. As they are lacking in customer service skills , and I have been in customer service over 20 years. I included photos to prove what they had done and everything I had lost. And I hope and pray my freezer will work as there was blood leaking from the freezer as well