Beach Camera

I called the shop looking for a camera that I know is highly sought after. The salesman said that they surprisingly had one in stock and said I could purchase it via phone. He then told me that he was going to charge me DOUBLE the retail value. I understand that this is a highly sought after camera, but to mark it up to double is insane. I’ve been in touch with several other camera stores that have been so kind and have put me on waitlists for the opportunity to purchase this camera at retail value. When I politely said never mind but thank you, he got extremely rude, LAUGHED at me, and said “good luck finding it anywhere else”. I understand they are a business trying to take advantage of a high demand item and that’s their choice but you don’t have to be rude to potential customers. It was completely unprofessional and unnecessary.

I purchased a Panasonic TV from Beach Camera (through Amazon) that developed a screen defect after only three months of normal use. When I contacted Panasonic for warranty service, I was informed that they do not honor the manufacturer's warranty for products purchased through Beach Camera. When I reached out to Beach Camera, they directed me back to Panasonic. After I explained that Panasonic would not provide warranty coverage because of the seller, Beach Camera stopped responding to my support requests altogether. At no point in the product listing was it disclosed that the TV would not be covered by the manufacturer's warranty. Had this information been clearly disclosed, I would not have made the purchase. Buyers should be aware that they may have difficulty obtaining warranty support if issues arise. Based on my experience, I would not recommend purchasing from this company.

I had an issue with my order as the unit arrived defective and was not functioning properly. However, I must say that the customer service I received from Mariz was outstanding. She was professional, understanding, and handled the situation promptly and efficiently. Without any hassle, she arranged a full refund and made the entire process smooth and stress-free, which I truly appreciated—especially given the challenges with international shipping. Thank you, Mariz, for your excellent support and for resolving this so quickly. It really reflects well on your team and your commitment to customer satisfaction.

I accidently returned the wrong item to them, but promptly sent a return label to have the item sent back to me. I made phone call after phone call for weeks trying to get them to ship back the item to me. (Customer Service kept reaching out to shipping department). They finally shipped my item back to me ONE MONTH LATER. Now I cannot return the item to the other vendor and will have to sell it at a loss. Customer Service never followed up with me in over a months time. If you have an issue with them, I would not be surprised if you received the same "could care less about the customer" that I received.