Karl's Appliance

I bought several appliances from Ryan, and could not have been happier with the experience. Ryan was very helpful in getting us a good price and a delivery window that worked for us. Since our schedule was in flux, Ryan was able to make last minute changes to delivery dates without a problem, and still made sure that we got what we needed, when we needed it.

Purchased a Maytag agitator 4.7 cu ft washing machine to replace a 1990s Maytag unit that finally expired after over 20 years of dependable operation at a rental unit. Sarah at Karl’s customer service was diligent and helpful, and a real delight to speak with during the purchase of this machine over the phone. I will recommend Karl’s to everyone. They beat their competitors on all points for service, product selection and customer focus. And all sellers had the same price for this machine, so look past that limited benchmark to the integrity of the seller. Their Fairfield NJ location even called back today because their system recorded that my initial call on this item could not be answered on the first attempt (I did not get an answering machine to leave a message). Apparently there was very high call volume at the time I contacted them. That responsiveness really impressed me.

I bought ALL of my new kitchen appliances and a new washer and dryer from Karl’s. My salesperson was Wendy Johnston. From the moment you walk into the showroom, you know that your experience will be very special. The showroom is bright and clean. They take every safety protocol as well. Wendy listened to my needs, and worked with me, to find the best appliances for my timeline and budget. She is top notch. I am sending EVERYONE that I know to her for appliances, because simply put- she is the best. Look no further- make your appointment with Wendy at Karl’s in Fairfield NJ today.

Karl's installation and customer service is TERRIBLE. Take your chances with the big box stores - Home Depot/Lowes. I recently purchased a cooktop and wall oven and the installers were incompetent and left my house with the oven inoperable. The first install was on Oct 3 and it took until Oct 26 for Karl's management to help me get a new oven installed (because the installers broke the oven). We had 6 visits from the installers - and each time they left me with a new problem. Karl's management has no idea what their paid installers are doing. Jerry, the store manager, never returned phone calls until I escalated to his boss (who was just as useless). This is not my first bad experience with Karl's poor installers. I purchased a sub-zero refrigerator on another date and the installer never finished the job. Don't think because you buy expensive, high end appliances that you will get any better customer service. We have been loyal Karl buyers (for over 30 years). The last two years have been a disaster and we will never use them again. Buyer beware if you experience install problems--management does NOT CARE.

DO NOT BUY FROM HERE!!! I typically don't write reviews, but I really feel compelled because of the absolute awful experience I had. I went to go get a new fridge, after a terrible experience at Home Depot. The staff was nice enough and helped me find what I wanted and me feel like I was getting a deal (Which turns out, the price was the same everywhere else). After waiting two weeks, I get a call the day before the delivery from the manager Jerry saying, 'You know this is on back order?' I told him I did not, as my receipt clearly stated the day it was to be delivered. He then threw the salesman Eugene under the bus, saying he was now on vacation, but should have told me it was on backorder, when in fact, it was Jerry who set everything up. He then tried to sell me the floor model as well as other cheaper, crappier options. I asked for my money back so I could move on with my life. He offered nothing else to fix this problem, except that he 'wished he could have given me money back plus what the fridge cost.' But apparently, that was all talk. I went to P.C. Richard and had my fridge delivered the next day. This place is a bait and switch, I highly advise never shopping here!