The Eardly T. Petersen Co.

Business such as this are now rarities. I brought in a very old backpack blower and they were able to revive it from its continual bogging. They also recommended a much newer model and would have given me a military discount. They not only service all sorts of equipment and machinery, they have a good selection of such equipment available for purchase, readily displayed during each season. If it's Spring, you'll see plenty of mowers, trimmers, etc. Winter is coming!?!? Snowblowers and generators a plenty. I did finally cave after a year and brought in that old backpack blower for a newer model, and glad I did. They not only gave me a great price, but I was able to "trade-in" that old blower for a new one. Awesome!

I expected more... I brought in a portable generator for recall service. A few weeks later I call to check on the status and I am told that the replacement part has still not arrived from Honda. They will call me back when all is ready. Another five or so weeks go by and I don't hear anything so I call again. It turns out my generator fell off the radar and has still not been serviced. They assure me it will be serviced soon and it should be ready in a few days. If that is where the story ended I wouldn't have bothered to write this review. Few days later I get a call that it is ready and I happily go to pick it up. Upon receiving the generator back I find that it is covered in scratches and small dents on almost all sides. When I dropped off the generator it was in pristine condition, with zero damage!!! I only bought it for sustained power outages and had never used it aside from one or two times when I fired it up to test it out - ever since it was purchased it has been sitting in my garage, with a cover on it. What happened? There was no explanation given as to how this damage occurred (I surely asked for one). I would agree that cosmetic damages to the generator would not necessarily affect the operation of the unit but now I have to wonder what really happened to the generator while it was sitting in the shop for so long. Was it dropped or dragged around? I am not even sure if that is my generator (my mistake for not taking a picture of it with the serial number during drop off). It is disheartening to see how someone handled practically a brand new generator. I paid more than $1000 of my hard earned money and it is sad to see that someone couldn't care less about the condition the unit was going to be returned to me. I will look elsewhere if I need to service my Honda equipment again.