Riester's Appliances

I like to support my community stores, so went to Riesters to buy a new 4 door fridge. Joe and Dianne were extremely helpful and found the perfect replacement online, ordered it, and got it delivered in 2 days! And a shout out to Brian and Carl who showed up even early, driving from Auburn (!) and got my old fridge out and new fridge in -in 45 minutes! I’d definitely recommend this wonderful team who made the transition so easy and fun.

Very pleased with Riester’s of Auburn’s recent service on our gas 36” Viking Range. They were accommodating to our schedule. And called us when they were like 20 minutes away. They came in and left the kitchen clean. We have had Riester’s service in the past. Two years ago they replaced our all-refrigerator with a new 36” Viking all-refrigerator. Took 4 men to do it. They did a great job there as well.

The good, the bad and the unfortunate… First let me say thank you to all the guys that came to my home to assist with making cosmetic as well as mechanical repairs to appliances recently purchased for my home. Kyle, Dave and Peter have all been out to my home over the past two years and were so polite and professional, this is what a customer hopes for when a stranger comes into your home. Second let me say that although my appliances are currently covered under warranty I have never realised how much items can cost for repairs and would strongly keep items under warranty or extended warranty if at all possible! As my factory warranties are ending I asked Denise the warranty manager a few questions regarding my warranty options. By the end of the conversation I was more confused than ever as she had no idea what warranty I had “as a current customer” or what better options I can have as my current warranty comes to an end. Unfortunately however I have recently been experiencing a LOT of delays and a total lack of communication with Riester's new warranty manager. Following almost four months of waiting for my ice maker replacement to be completed, I called and spoke with Denise to ask why no one had contacted me regarding my part and scheduling. I asked how long my replacement part had been on location and why an installment appointment was not made. I also asked if it was my responsibility to follow up with Riester’s more frequently and I was told “yes, it would be a good idea”. So my part has been sitting on Riester’s shelf for weeks and weeks… No one has called to make an appointment and following my questions to Denise I come to hear that I was completely rude for asking… ? I am 100% positive I am not the only customer that has called wondering what was going on!