Appliances Superstore

My apartment complex recommended this place. I placed an order 3/24/26 for delivery 4/6/26. Due to lack of drivers, I didn't receive my order until 4/17/26. I tried doing laundry, and the dryer would not complete a cycle. I called to get a repair or replacement. They would not do it until 4/27/26. As they did not deliver on time or deliver a functioning unit, I canceled with the caveat I am not paying a dime. Nothing of value was delivered, nothing of value will be paid. Lesson learned. Greenville, NC.

In short, AVOID,AVOID, AVOID!!!!! INSTALLERS DAMAGED MY PROPERTY and the owner took over 5 months to attempt to issue me a refund for a low-profile microwave that installers were not able to install. In August of 2025, my wife and I bought several kitchen appliances from the now defunct Morehead City location. Once we finished our kitchen renovations, we scheduled delivery. We found out the staff that sold us the appliances left. We were given a contact and ended up getting our appliances delivered in October of 2025. Right off the bat, I realized the installers were inexperienced and lacked attention to detail. They dropped the microwave right on my brand new quartz countertop (thankfully just left a smudge that wiped off), drug the dishwasher on my flooring, without having any regard for my home. The kicker is that they drug the refrigerator up my deck using a dolly, smacking each step one at a time. Lastly, as they maneuvered the fridge inside, they drug/scraped my newly built deck by dragging the dolly sideways with the fridge, damaging several portions of composite decking. They were not able to install the low-profile above the range microwave and they told me they would find another unit that would fit… I was told explicitly they would call me the following business day. They never called, but rather someone from the store/one of the installers called me almost a week later to ask “how the installation went”.... Um hello? Either way I made them aware of how badly the installation went and how I was not called with a replacement microwave. At this point my wife & I got in touch with a manager (also now no longer with The Appliances Superstore). The manager had no idea about what took place and assured us everything would be taken care of. Specifically, he attempted to make arrangements to meet us at the property. However, it never happened due to scheduling issues (we live full-time in central VA). As of now , March 2026. I AM STILL WAITING ON A REFUND!. And the owner refuses to help me at all with any damage done to my property. The kicker for me is that the owner is an Instructor at the ECU School of Business and has deplorable communication & business practices. So if you are needing appliances in the Eastern NC area, be sure to get your appliances from Lowe's or Home Depot instead.

If I could give no stars I would. DO NOT PURCHASE ANYTHING FROM THIS STORE. The initial purchase of a whole kitchen full of appliances was made through the morehead city location that has since closed. Installation was horrendous with inexperienced kids that should’ve have had some supervision. Installation took months due to ZERO communication from this team. I am not local and was trying to be flexible for this team as they’ve had a lot of turnover in middle management (this should’ve been a sign). Frank (owner) has yet to REFUND us for an appliance we RETURNED. (Installers couldn’t install it, I went and got one at Lowe’s and installed it fine..) Not to mention damages done to the property that he will not pay to repair. Essentially the response was “sorry bout it oh well for you”. Thought we were doing something by buying local but we will go to Lowe’s from now on unfortunately.

We have a fridge we love in which the icemaker has been giving us issues. Also have a nice Samsung washing machine in which the door was stuck, a very complex machine. Appliances superstore brought in their service tech Ken who was amazing! He took the time to assess what was wrong, gave us a thoughtful estimate, and came back and made the repairs after parts were ordered. I could not have asked for a better experience to get our equipment back up and running. I will not hesitate to call this team the next time we have an appliance need! Super good folks.