Authorized Applnce Repr

The technician came in 4 times. First diagnosed the compressor has issues, second time replace compressor and left scratches on my wooden flooring and damaging the quarter rounds. Third to fix the refrigerator not cooling again and fourth to tell me that refrigerator needs replacement due to an unfound leak somewhere in door. All of this was done over a few weeks. While I appreciate they came in to look at the issue, I still don't buy their argument that things were diagnosed post repair. IMO, they likely did a misdiagnosis and now I end up burning a $1600 hole through my pocket for their mistake. What is appalling is, the company is flatly refusing to refund any of those costs, even though they should cover this as part of workmanship guarantee.

The tech, Chris, was excellent. He was honest, tested everything, and told us all our options. We decided to replace the refrigerator. So Chris pursued getting us a refund for the work he did so far. He also did some work to make sure that our garage refrigerator and freezer units are working properly. We appreciate everything Chris did. We plan to use Day Appliance again as needed in the future.

What a great guy Brian is. Pleasant, knowledgeable, efficient, and considerate. Quickly discovered the reason my freezer door wouldn’t close completely. Tried adjusting. Needs new rail. Got it ordered and said he’d be back this week when parts arrive. I am very pleased. Top marks and my gratitude.The parts are expensive but way cheaper than the $900 the 1st repairman Quoted.

Thank you to Justin with Day's Appliance Repair! Justin is knowledgeable, competent, on time, and quick working. I had actually had a different company out first to try to fix my ice maker on my refrigerator, only to be told they could not work on that model. Justin on the other hand, was completely qualified and clearly was experienced. He had no qualms working on this model. I was grateful to have great communication from Day's regarding my appointment. Everything went so smoothly! Sadly, that is usually not the case anymore! (Like giving a company your fridge model, waiting on the day of the appointment, only to have them arrive and say they can not work on that model. So frustrating and truly surprising!). Justin got both my refrigerator ice maker working perfectly as well as on a later service call, my oven. I am grateful!! Thank you!