Snow Bros. Appliance

I had a very disappointing experience with Snow Brothers. The sales clerk never introduced himself, appeared unprofessional with dirty black fingernails, and his attitude matched his appearance. There was little interest in helping me as a customer, despite the fact that I’ve spent well over $10,000 with Snow Brothers 3 years, including purchasing a GE Café Series refrigerator. Unfortunately, that refrigerator has been a complete disappointment. It has failed three times in just three years and has already cost me over $2,000 in repairs. When I brought up my concerns, there was no acknowledgment that this situation is unacceptable or any effort to make things right. The only solution offered was to place an order for yet another refrigerator. After spending this much money and dealing with repeated failures, I expected far better customer service and support. Instead, I felt completely dismissed. This experience has made it very clear where I will not be purchasing my next appliances. Very disappointed.

We bought a GE top loading machine Model #: GTW485ASWWB last week and it was delivered today (Saturday 5/30/26). I haven't used the machine yet, so will write a review of that after I use it a few times. I hope to be very happy with it. Today's review is about the Delivery and Install of our new washing machine. We couldn't be happier with Andre and Germaine. They were knowledgeable, very considerate and very kind. They were GREAT! Thank you Andre & Germaine!!!

I love snow brothers, this is my first time patronizing them, I interacted online with my whole purchasing process, my sales person Melissa was nice and very helpful she answered any questions that I had in a timely manner, the guys came earlier than the time window and got the job done quickly and efficiently with no problems. I like Shamar, he was very polite and pleasant. I will go to snow brothers for any future apliance needs.

We have been doing buisness with Snow Bros for all our appliances since we bought our first home. Recently we had the opportunity to work with Joe on putting together our dream Kitchen. He was great. A book of knowledge On all appliances pointing out pros and cons and helping us find out what was was right for us. Thank you Snow Brothers and Joe for always making us feel like family

We purchased a Speed Queen washer and dryer on 9/25/25 and it was delivered on 9/29. The morning following, there was a puddle of water in our laundry room. A rep, Cliff, from SnowBrothers came out on 10/1 to fix a loose hose and did a great job. Since 10/4, however, the washer will not drain. We have had a drum full of water (with clothes molding inside) since 10/4 (6 days). The outsourced repair team canceled their service call due to illness and we have been placed on a cancellation list. The EARLIEST we will get serviced is Monday, 10/13 UNLESS someone else cancels their service call! This is insane. And Corey and Amy from SnowBrothers indicated the company won’t replace the machine until we’ve had 2 service calls. And we haven’t even had ONE! Now, I’m headed to a laundromat after spending $1300 on a washer! Unbelievable. The customer service at SnowBrothers is a notch below a big box store. Think twice before making the leap. We’ve purchased an oven and dishwasher from SnowBrothers and this negative experience has truly made us reconsider our loyalty. It’s a lot of money to spend without the customer service SnowBrothers is supposed to be known for providing its customers.