American Freight Furniture & Mattress

Buyer Beware. Terrible delivery services and unsatisfactory customer service. I am highly disappointed with my overall experience with this company after purchasing a bedroom set and refrigerator. In store I had a good experience with Brett the manager when making my purchase. He assured me that my items would be delivered professionally and quoted me a delivery fee. After scheduling to have our furniture delivered, we received a higher quote for delivery and I was told by Brett that I would be reimbursed for the additional cost, which was fine with me. The day of actual delivery and since has been a nightmare. The furniture delivery team refused to install my refrigerator or remove my old one to be placed in my garbage (these things were discussed prior to delivery) The delivery team made excuses about measurements and gave me no other options but to leave my new refrigerator in my office. They also broke pieces of my old refrigerator when attempting to move it and a door handle on my bedroom when moving in the bedroom set. Later that day my husband moved my new refrigerator into the kitchen they claimed they were unable to. He could not move the old one without a dolly. I informed Brett of this immediately and he assured me someone would come out to finish the moving job and that I would also be reimbursed money on my delivery fee that was over quoted. Brett asked for pictures which I submitted to him and he admitted that the delivery team did not complete there job appropriately. 3 weeks later and multiple excuses, I've received no compensation and had to pay to throw away my old refrigerator rather that keeping it because mold began to grow in it. I'm disappointed in Brett and his team. What could have been a good experience went from bad to worse. Then unresolved promises of compensation to absolutely no communication. I hope they do better with future customers.

Buyer beware. In September 2025, I purchased a split queen foundation which was listed as $125 on their website, with the online specs noting "Includes: 2 Queen Split Universal Foundations." However, once I purchased in store, I was informed that it was $125 PER piece. When I disputed the charge, I was told that's just what it was. After submitting an online form to their customer service and receiving no response, I called and was basically told the same thing. It was only after emailing the manager that I got a refund due to the false advertising. They told me that they would update their website. Imagine my surprise now to find in March 2026 that they STILL have not updated their website to prevent their false advertising. I shudder to think how many people they have scammed by this which is why I'm leaving this review. BUYER BEWARE. Do your research and know what you're getting before you purchase in store. I have filed a complaint with both the federal and state consumer protection services.