Ben's Appliances

When a part I bought from Ben's did not fix the UL code I was getting on my Whirlpool Cabrio Washing Machine, Jeff from Ben's appliances went above and beyond. He helped me identify the real problem which was rotor which covers the stator had a loose nut, just loose enough to cause scraping and trigger a UL code. He also suggested I clean the spline to allow the basket to raise easily during the spin cycle. My 2013 whirlpool cabrio is back online.

Was looking for a new pump for my apartment washer and found Ben had it online for 1/3 the price of all the other online stores. Sent him an email and he replied that I probably didn’t need it and the problem I was experiencing was probably a fluke. It’s been two months and he was right. Saved me a couple bucks and a lot of time. He also creates really fun to watch and educational YouTube videos. All in all if I need anything in the future I’ll start with Ben for sure. Great company!

To start I found a repair video online that was extremely detailed with what was said and the camera placement. All very helpful!! I Found the problem immediately. I called and spoke with a very helpful gentleman who verified parts were in stock. I had the next day off and it was faster for me to drive and pick up the parts instead of shipping when I seen there business was just south of Columbus, Ohio. The pricing was great. When I arrived I had a couple of questions and the employees were very friendly and what he was not sure of he went and got Ben who took the time to answer all my questions. Ben is very knowledgeable and a professional. I very much appreciated the time that was given to me. The parts are for a GE dryer. I would 100% recommend to everyone Bens Appliances!! Oh, the entrance to the business is on US 22. Google maps had me turn on MILL Rd and drive behind the building it’s all fencing. When pulling in the parking lot (from US 22) the building on the right side is where I ended up picking up my parts. Sorry I can’t comment on shipping. But if it is as good as my experience was in person. I am sure shipping would have been great as well. But, I just happen to live close and had the time to pick up my parts. Again to Ben and the employees thank you for the repair videos and great customer service!!

I had my GE washer do some funny things and suspected it was the control board. When I researched it, I found Ben's channel and videos that were a big help in describing the step-by-step process to troubleshoot and make the repair. These videos really helped me feel confident it was in fact the board and a task I can accomplish myself. Come to find out, he also sells and ships parts with prices I couldn't beat anywhere else. So I ordered the part from his website. I liked the choices available for shipping and chose USPS Priority but unfortunately USPS ended up losing the package, probably due to the weather at the time. Because my client (the wife) needed a fast repair, I opted to reorder the part thru Ben's website and used UPS Next Day service in hopes for better luck and a faster delivery. Meanwhile, once the original USPS package was officially claimed as 'Lost', Ben was quick to offer the choice of a replacement or refund. I told him about my re-order and he promptly issued me a refund. A month later, the original package from USPS showed up at my door. As soon as I told Ben about it, he immediately sent me a return label to ship it back -- this was unexpected as I figured I'd be paying for the shipping to return it. I can't say enough on how well my customer service experience was with Ben for the last month: Helpful, clear videos; communication was always prompt, even outside normal business hours and via email; excellent inventory on parts with very competitive pricing; solutions for the carrier-imposed problems were thoughtful and customer-oriented. This business should stand as the role-model for all businesses. I look forward to making Ben's website my first visit for anything else I may need down the road. Thank you again!