Big Sandy Superstore

Newer to the Columbus area, we stopped at Big Sandy Superstore on my daughter's recommendation when our garage refrigerator died. Taylor Miller was friendly, no pressure, and extremely helpful, sending links to my email so that I could do my research at home to decide what I wanted. Big Sandy's allowed me to either order exactly what I wanted and wait a few weeks or to choose from their in-stock items and get the new refrigerator in just a couple of days! Taylor's dedication to getting me the absolute BEST price, along with his customer service and communication skills, puts him in a class of his own--I cannot recommend him enough! If Big Sandy's Superstore is not on your radar when you think of appliances, it should be, and if Taylor is there to help, I think you will be very glad that you stopped!

I am beyond furious with Big Sandy’s and their so-called management team. This has been one of the worst customer service experiences I have ever dealt with. In April, my husband and I spent over $4,000 on a sectional. We were told one recliner piece was on backorder, which was understandable. It arrived early, but when the delivery crew showed up, they immediately started asking my husband what police department he worked for because of a flag on his truck. He’s not a police officer, but that shouldn’t matter—it was none of their business. Even worse, they spent their time in my home bashing law enforcement in front of my children instead of paying attention to the job they were there to do. Not surprisingly, they left without installing the sectional correctly. When I got home, I immediately noticed something was wrong. A service technician later confirmed that the delivery team had failed to install the legs on the backordered piece. We were first told the replacement legs would arrive in July. Then we were told September. So because of THEIR mistake, we’re expected to live with an incomplete sectional for months after paying thousands of dollars. What’s even more frustrating is the complete lack of accountability from management. They promise callbacks and never follow through. They act like offering a gift card fixes everything. It doesn’t. A gift card is not an acceptable solution when your employees made the mistake and a customer has spent over $4,000 on furniture that still isn’t complete. And this isn’t the first time. We’ve purchased appliances, furniture, and other items from Big Sandy’s over the years, and it seems like every order has had an issue—damaged products, dents, scratches, or missing pieces. Every single time it’s the same story: apologize, offer a gift card, and move on. I was hesitant to shop here again because of our past experiences, but after visiting multiple furniture stores, we loved this sectional and decided to give Big Sandy’s another chance. That was clearly a mistake. At this point, I don’t want another gift card. I expect Big Sandy’s to take responsibility for their repeated failures and provide meaningful compensation for the inconvenience, delays, and months of not being able to fully use the product we paid for. A partial refund would be a much more appropriate resolution than another store credit that requires us to spend even more money there. The management team has been an absolute disappointment, their communication is poor, and their customer service has been unacceptable. Customers spending this kind of money deserve far better than broken promises, endless delays, and excuses. I sincerely hope someone at Big Sandy’s sees this and finally does the right thing, because after this experience, I cannot recommend this company to anyone.

Front door damaged storm door damaged they handed it over to superior logistics for replace or repair to this day still waiting superior logistics first offered 50$ then 300$I explained to them that I want put back the way it was that means complete replacement .they called after I called statefarm about damage .they finally called and said they was replacing doors after I told them I wouldn't except replacement. Called them today no answer I am taking them to court know who your buying from .Honnest.review.

On 2/19/2026 I made my second major purchase from Big Sandy within 4 years and the process was seamless thanks in part to Taylor! I called the store regarding a washer and dryer set and from the beginning Taylor assisted me with patience and product knowledge, never once pressuring me which i loved. I decided to drive 60 miles to complete my purchase and Taylor was the consummate professional. This purchasing process was easy thanks to Taylor's assistance. I am sorry I do not remember the sales associates name who assisted me with my livingroom set but she along with the finance lady (ooh im sorry I forgot her name too) were amazing to work with. Thank you all for making this purchasing experience easy. The professionalism you all possess at Big Sandy's is unmatched. I will see you in May for my love seat!!