D&A Appliance Sales and Service

Ghosted. Maybe we will get a call back if we leave an honest review. They came out over three weeks ago to look at our dishwasher. They diagnosed the issue and we need a new drain pump and hose. Said it would be 7-10 days and we would get a call. Two weeks went by and we called them to get an update. No response. Nearly three weeks went by and we called again. Still no response. If the part is taking longer than expected, fine, but let us know. Call us back. Communicate! We are getting close to contacting another company to fix it. Another diagnosis cost and then repair costs. Awful experience, but giving you a chance to make it right. Call us back!

This company does not stand behind their repairs. I paid nearly $329 for three visits back in February of this year, and the dishwasher is still not working. A few years ago, their technician also told me I needed almost $700 for a fridge repair, which Samsung later fixed for just $67. Repeated bad experiences — I cannot recommend them.

Very unhappy with the service received. We needed heating element replaced in January. No complaints with the older gentleman that came out and serviced. He was kind and punctual. It was expensive ($300) However our heating element went out again in June of the same year. My wife calls to inquire about possible warranty coverage. No one calls back. Finally early August we get someone. The gentleman in the parts department was so short and rude. Only replies “90 days!!!” My wife was shocked at the bluntness of the reply also she was quiet he repeats “DID YOU HEAR ME…. 90 DAYS!!!” Severely over charged and can’t even bother to provide decent customer service. NEVER AGAIN

AVOID THIS PLACE AT ALL COST. We had called to fix our refrigerator. The issue was never corrected and now we are stuck paying someone that can actually fix the problem. They NEVER answer their phone and I’m pretty sure the “repair man” that showed up was homeless and living in his van. He smelled absolutely horrible and had trash piled up everywhere in his work van. ZERO STARS

I installed a new dishwasher that I recently purchased. I was having some issues (it beat me) that I have never had when installing one before. I called the manufacturer and they were of little help. They set up an appointment for a service provider, but they could not come out for over two weeks. I spent another 25 minutes on hold and they were able to schedule an appointment with D&A. I got a call back within 30 minutes. Frequent appointment reminders via phone and text. And a notification about 15 minutes before the tech arrived. Lloyd showed up, quickly figured out the issue (you can only pick settings and turn on this dishwasher with the door open). Ran a few cycles to confirm it was good to go.