Mr Appliance

Sketchy at Best - says local but the call goes somewhere else. We asked for an appointment to look at our range. They took all of our information. We were to get a call back setting up a time. Instead, we got a message we needed to call back and give them our credit card BEFORE we could know when the service person was available. The message said they were forced to do that because because so many people canceled. I Immediately canceled.

I was able to schedule service for the next day on a broken freezer. I want excited about the trip fee, and was definitely concerned that they wanted me to provide my cc number over the phone. One of their reps called me in the AM and had an alternative for the credit card concerns I had. Javier showed up within the window provided and was super helpful. Not only did he diagnose the problem, but also recommended a DIY repair that saved me a ton of money. Trip fee was well worth the guidance I received! I will use Mr Appliance again down the road. Thanks!

My experience with Mr. Appliance was excellent. They kept me informed throughout the entire repair process with text updates, etc. The technician (Jairo) was prompt, courteous, and went above and beyond to ensure the repair to my microwave was done to my satisfaction. I would utilize their services again without hesitation.

Pretty disappointed. This started well. Filled out the form online with the instructions of what we needed. We needed the gas lines to some appliances disconnected, plus some some idea of what is possible with the gas pipe movement. Got a call the next day, and explained what we needed. Quick scheduling. The tech called a few minutes before arrival. My spouse was home. The tech arrived and told us to contact the gas company in terms of the gas pipe movement. The tech turn off the gas to the appliances and unplugged our old stove top. No problem. Tech was friendly and professional. However, the gas lines were still connected--and we were charged $150+. We called the next day and talked to the service who said they would call us back. No response that day. I called the service the next day and they said they would call us back. The tech did later that day. Apologized stating that he talked to my wife and it was a communication error. That's understandable. However, no offer to correct the problem/concern was made (no partial refund, no offer to come back out to fix it)--not exactly the customer service approach I would expect for a communication error--and I'm unsure where the communication error happened. We're disappointed and out $150+ Tips for others: communicate with everyone what your needs are each time. Do it on the online form, do it with the scheduling service, do it with the tech when they call about the visit, and explain it the tech when they are doing the work. Don't assume that the expectations will be communicated properly. If you do, you'll probably be disappointed too.

Good service overall. I set my appointment up online and selected one of two time frames. I picked 8 AM -12 PM so I could plan work around this. I got a text the day before confirming my appointment for between 230-630 PM. I then tried texting back and calling and neither got me an answer so I rescheduled my work day last minute. Then, around 133 PM I received a text my repair person was on their way so I had to leave my last appointment early to get home for this. Why have is select a time frame when you can’t honor it even after you change it last minute? So the scheduling knocked them down by one star then tech showed up and within 20 minutes had the fridge diagnosed and repaired. I was charged $238 for the part and an additional $260 for labor. Total labor was maybe 15 minutes including diagnostics and us talking. Price was very high . I could understand $140-150 an hour but $260? If they would have kept their time window and charged a fair price they would have received a 5 star review. Tech was great. Price shop around before calling.