Romberger's Appliance Inc

Our refrigerator stopped working on the hottest day so far this year. Dan was out quickly and with 35 years of experience, he diagnosed the problem immediately. He had the new part on hand and repaired the refrigerator perfectly in less than 15 minutes. He advised us on how to avoid the same repair in the future. Very impressive.

I will say that overall I am happy with the product I bought, and things went relatively smoothly. The customer service, however, was very disappointing. I stopped by Romberger's because I was looking for a new refrigerator. When I showed up I the building looked like a junkyard. I walked into their office and instead of greeting me like a valued customer, a woman was sitting at a computer and acted like I was interrupting something important. When I said what I was there for, instead of asking what I was interested in and what my needs were, she asked for a product number. I had done some research, but I was hoping for a little help from a knowledgeable salesperson. This wasn't very good customer service. Another staff member came in half-way through our conversation and was a bit more eager to help. I chose this place because I had a special request of the delivery people--to move my current fridge into my basement. Since lowes uses subcontractors for deliveries, I thought it would be more complicated. I asked at the time of purchase if they would do this and was assured it was no problem. The fridge took a while to come which was fine, but when it did come in and they scheduled delivery, I mentioned my request again. They said, no problem, they would let the delivery person know. The delivery person showed up, was pretty brusque and had not been informed what they were supposed to do with the old fridge. The space was tight, but I measured and it would fit through the door to the basement. Nevertheless the guy grumbled and sighed loudly the whole time. I think the fridge could have made it downstairs by simply re-orienting the fridge instead of removing the doors, but I decided not to interrupt his huffing and puffing. The fridge eventually made it to the basement and the new fridge was in. New fridge works great. Looks good. Nevertheless, I didn't feel like a valued customer, and I'm not likely to go there again for my future purchases.

I have dealt with Romberger's for over 20 years. I have always felt that everyone there always had my best interests in mind. No pressure just information. They deliver and service what they sell. We have propane and that is not a problem for them....the service guys are the best. Brian, Ricky and Kolby delivered with care and made certain that all appliances were installed the way I like it. There was no rushing and plenty of time to show me any bells and whistles. Highly recommended by my husband and me!