C & M Appliances

Notice to all. This company does not stand by their products. Once you buy something from them they never answer the phone again. We have had a stove that has not worked since 2 days after they delivered it. They set up a service call and never showed up. Took me 2 months to get someone on the phone again but had to call from a different number. They wrote up another work order. The service guy said he would drop off the parts and never did. And of course I can not reach them again. They get Zero Stars from me but would not let me post until I checked a star.

I paid for my washing machine on Tuesday and they delivered it the next day on Wednesday. Friday night, two days later, the machine stopped spinning and the water did not drain. I called the following Monday and they told me someone would be calling me and out to fix it within 24-48 hours. Someone did show up 2 days later on a Wednesday at 5:30pm when I was not home, but did not call to verify anything before or during. Had maintenance called, he would have been informed my laundry area is outside, the door was unlocked, and he could have done the work then. Two days later, that Friday, I called multiple times and no one answered. I went up to the business and spoke with them in person. The man said he called me and I assured him he had not; especially since every number he gave me was not mine. I gave them my information and asked for a date/time when he would be back to fix it. He told me the next Monday. Well guess what today is? Monday. I went back up to the office today, and had a word with the man who sold me the washer. He took my information and said he would have their maintenance come out anyway because the business hours does not indicate their working hours. It is now 8:40 pm and I have not heard anything. I will be back tomorrow, on Tuesday morning, for my refund. Update: When I returned for a refund, the maintenance man met me at the front and said he would head to my house immediately. He arrived before I did and told me he would have to replace the washer. That afternoon, he came back to replace the washer. It’s unfortunate so much transpired in order for the issue to be rectified. I will not be buying from them again due to this experience.

So I have had a horrible experience with this place! Do not spend your money here . I bought a brand new house for the washer machine to tear up my ceiling in the garage . Then on top of that had to contact consumer affairs before they wanted to replace it. Now the dryer is acting up and has been for a while . Now seeing why in this picture this is definitely not good customer service $550 spent to get a tape together cord for a dryer that goes off and washer that was better the second time replaced . That’s ridiculous and a setup to keep calling them and put money in their pocket.