Chanel Robinson
I had a very disappointing experience with The Cook’s Station. I ordered an olive oil serving dish through their website, and nowhere during the checkout process was it made clear that the order would be pickup only. There was no banner or clear notice explaining that online orders aren’t available for shipping, so I only found out after placing my order.
I called to see if they could simply ship the item instead. Instead of offering a way to pay online, I was asked to read my credit card number over the phone to cover a $6 shipping charge because they don’t have an online shipping option. For a business selling products online in 2026, that’s an outdated and inconvenient process.
To make matters worse, rather than waiving a $6 shipping fee on an item that was already priced well above what it sells for elsewhere, they chose to cancel my order. That says a lot about their customer service and priorities.
If you can’t properly support online orders or ship products purchased through your website, you shouldn’t be offering them for sale online in the first place. Until The Cook’s Station modernizes its ordering process and is transparent about pickup-only items, I can’t recommend supporting this business.
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I had a very disappointing experience with The Cook’s Station. I ordered an olive oil serving dish through their website, and nowhere during the checkout process was it made clear that the order would be pickup only. There was no banner or clear notice explaining that online orders aren’t available for shipping, so I only found out after placing my order. I called to see if they could simply ship the item instead. Instead of offering a way to pay online, I was asked to read my credit card number over the phone to cover a $6 shipping charge because they don’t have an online shipping option. For a business selling products online in 2026, that’s an outdated and inconvenient process. To make matters worse, rather than waiving a $6 shipping fee on an item that was already priced well above what it sells for elsewhere, they chose to cancel my order. That says a lot about their customer service and priorities. If you can’t properly support online orders or ship products purchased through your website, you shouldn’t be offering them for sale online in the first place. Until The Cook’s Station modernizes its ordering process and is transparent about pickup-only items, I can’t recommend supporting this business.