Worthley's Home Appliance

I had a fantastic experience at Worthley’s Home Appliance in Tomball. The staff was friendly, helpful, and extremely knowledgeable—not only about the part I came in to purchase, but also about the appliances I had questions on. They took the time to help me understand what I needed, and as a bonus, the price on the part was significantly less than what I was finding online. Great customer service, fair pricing, and real expertise. I highly recommend Worthley’s Home Appliance!

I will definitely be buying all of my future appliances from these guys. They were very knowledgeable and were able to answer all of my questions. The dishwasher I originally wanted would have taken around a month to come in and they took the time to find out what features i wanted and had one in stock with the same specs. They also beat everyone else’s prices. I can’t suggest them enough. Very thankful i found this place

I am so grateful for Worthley’s !!! I walked into the store on Thursday, very outdone with my LG refrigerator, it has died on me three times in the last five years. 🫠 It’s still under warranty, because they keep changing the compressor out, but I was beyond frustrated that I once again had lost most of the food and contents in my refrigerator. Who’s got time for all that? I spoke with Dylan, who was welcoming and super helpful the moment I walked in, I explained my situation and asked for his help and guidance in selecting a new refrigerator that would be much more reliable, and also told him what I wanted going forward. He walked me through the floor models that they had available, because I needed something ASAP. I was able to quickly make a decision on a new Frigidaire refrigerator, and-they also had a smaller garage style type refrigerator that he made me an excellent deal on, I’ve been wanting to get one for my garage for a long time so I went ahead and bought both of them. Their prices were extremely reasonable, I was just really grateful for the guidance I got from Dylan. To add icing to the cake, I had scheduled delivery for the next day, but within 10 minutes of me leaving the store, he called me to let me know that they had a delivery crew that could bring me the refrigerators-Same day as I bought it! About an hour after I left the store, their delivery guys showed up, and set up both refrigerators for me in my home. The delivery guys were cautious and careful, and answered all the questions that I had. They also hauled off my old, terrible LG refrigerator, and I have enjoyed a blissful weekend with my new fridge, which is so much better than my old one. I had an all-around amazing experience, and I felt like they really cared about my situation enough to make a difference that day, which took a huge amount of stress off of me. It’s this kind of attention and care that I love about small business in Tomball. I will definitely be back for all my appliance needs in the future. Thank you so much for helping me get thru that and move forward quickly!

Very disappointed with this place. From the moment I walked in, no one made the effort to greet us or ask what we needed, as if we were not even there. I approached the salesperson, who did not even have the basic courtesy to say hello. I understand that no one is obligated to shake hands or anything like that, but not even saying “hello, welcome” or “how can I help you” comes across as poor customer service. Honestly, it felt like there was no real interest in selling, and the experience left me with the uncomfortable impression that there may have been a racial bias involved. I say this because I have seen many positive recommendations for this place, yet my experience was completely different. They did not have in stock what I was looking for, and I am talking about a very basic appliance. At no point did the salesperson try to show me alternative options or similar products. There was very little effort to help or sell anything. I was simply told they had one product available or that they could order something. At that point, it would have been easier to order online from another store. They basically just gave me a model number and left me to look up the specifications on my own, without explaining anything. Overall, a very poor sales experience. Whether it was a lack of professionalism or something more uncomfortable like bias, the end result was the same. I would not recommend this place to anyone. I then went to another store, which I will not name. The person who helped me, who I believe was the owner, was in the middle of lunch and still took the time to assist me. He asked the right questions before I even had to explain much, worked with me to find what I actually needed, and did so without being aggressive or pushy. I ended up purchasing two appliances when I originally planned to buy only one. This experience showed me that customer service can be done much better. I do not recommend this place. You will likely get the same or better experience by shopping online.