DOLittle's Appliance

I purchased a washer and dryer from this store, and neither appliance worked properly. When I called to request warranty service, the representative was rude, refused to help, and hung up on me during the call. I was very disappointed with the customer service and the lack of support after the sale. Based on my experience, I would not recommend buying appliances from this business. Buyers should carefully review the warranty terms before making a purchase.

I was ripped off at this place. I brought in my dryer because it wasn't heating up and the drive belt kept breaking. They charged me $100, only to tell me they didn't know why the belt kept failing. They returned the dryer to me, but two days later, the belt snapped again. I took it back in, they replaced the belt, but when I got the dryer home, it wouldn't dry anymore. All of this happened within three weeks—even though there was supposed to be a one-month warranty—and when I asked them to check it again, they told me they would have to charge me. The service at this place is absolutely terrible.

My parent's dryer stopped working so they came here to buy a used dryer. The lady helping them actually talked to them, such a strange concept in this world, and told them what could be wrong with the dryer and suggested ways to fix it. Rather than selling them something, she took the time to actually help solve the problem. I'm so grateful to this place for actually helping rather than profiting. You don't find that kind of customer service often.

We are currently leasing our home, and we recently were taken over by a property management company. Back in October 2025 our fridge went out, and we lost hundreds of dollars' worth of food. Our property management company let us know that Dolittle would be reaching out to schedule a delivery of a "new" fridge. The fridge was delivered a few days later and upon delivery the company had 1 person deliver. The person broke our door frame from cramming the fridge into our home and then continued to scratch our wood flooring from the front door to the back of the house where the kitchen was. When we told the driver he just stood there and said nothing, during delivery we also noticed the fridge was not new but used. I called the company to let them know of what the driver said and I was then contacted by the owner of the company and he let me know when he had time he would come by to look at the damage but claimed he had something to fix the scratches on the wood flooring but did not say/do anything about the door frame. The next day the fridge stopped working and we lost more food. I called the company and it took them close to two weeks to get us a replacement fridge until they found a stainless-steel fridge and for the owner to come take a look at the flooring and door frame. Excuses were that they didn't work on weekends and timing did not fit with our schedule as well. When the owner finally came, he brought us a super old black fridge that looked to be from the 90s. The "fix" he had for the flooring was a marker that did nothing for the scratches. He let us know that he would tell the property management company of the door frame as well as the flooring. The "replacement" fridge he brought immediately started leaking from the bottom ruining our wood floors and also roaches were coming out of it. This was told to the owner through text and me calling the company and he would sometimes respond with "still looking for fridge" but nothing else was done or said about the roaches or leaks. When calling the store when the owner would not response women answering the phone would ask if I was sure I texted him and then that I should try again since he lives out in the middle of nowhere and sometimes text don't go through which I have never heard of. Last week my husband and I were fed up, and I texted the owner letting him know that we would be throwing out the "replacement" fridge and purchasing a fridge of our own. NO RESPONSE. I then called the company, and the same women said the same excuse about him being out in the middle of nowhere and that we couldn't throw out the fridge as they needed for it to be picked up. I let her know it would be out on the curb Saturday when the new fridge was being delivered and she let me know they had no one to pick it up Saturday so for us to not put it on the curb. Owner still never responded but reached out to our property management company asking them to relay the message of them coming Monday to pick up and that if they did not get the fridge back the company would not get their money back. Monday the women called to confirm that we still had the fridge and when I told her they were the worst company we ever dealt with she just said okay and that someone would be there soon. NO APOLOGY AND STILL NO RESPONSE FROM THE OWNER. DO NOT PURCHASE ANYTHING HERE. THEY DO NOT CARE ABOUT CUSTOMERS AND GIVE YOU THE RUN AROUND.