Carle Todd
Absolute horrible customer service. My landlord called them to request a service call for my dishwasher due to a small leak underneath. They came and looked at it and made the leak worse than it was to begin with which I notified them of after he left because he said to call if it was worse. So I did. They Said I needed new gaskets. they never come back again. A month goes by. My landlord and myself both continue to follow up calling them every two weeks. Then they tell us they have to order gaskets. I texted them my serial number from the dishwasher as requested in March, and he tells me they’ll order them. We both continue to follow up for 3 months now and they still can’t tell us if they got the gaskets or not. Their response was always “well I don’t know I’ll have to check”. I spoke with 2 different men (one being victor) and another woman many different times each time I called following up and was continuously told “well I don’t know if they’re here I’ll have to check”. The woman always took note of my call and my # and said they’d call me back. Last week (after 3 months now) my landlord called them again while I was standing there with her and they again said “well I don’t know if they’re here I’ll have to go check. Our repair man was in the hospital for a week and we’re playing catch up.” And she again gave them my number and told them my availability the next week to schedule the repair. But they never confirmed the gaskets were there. It’s been another week and victor just called me to “come look at it because I’m still having issues with it”, not to actually install new gaskets. So I politely explained to Victor that I was a little frustrated it’s been 3 months now and we still have no gaskets nor can anyone actually verify they ordered them or they arrived. He immediately starts yelling over me and cutting me off being extremely defensive and rude to me (as the other man had been in the past when I called.) and I kept trying to explain to him why we were frustrated that it’s taken so long and no one can actually confirm the gaskets had arrived or were even ordered to begin with. He kept talking over me and telling me “well I’m not the only person who works here!” I said “I understand that but you’re ONE business and everyone keeps giving us the same run around answer instead of actually going to physically look for them and confirm they are there.” And he continued to talk over me. I said “sir I don’t appreciate how you’re handling this right now,” and he said “that’s fine call someone else!” And hung up on me. His behavior is extremely pathetic and absolutely unprofessional of a business. I don’t know the other man’s name I spoke with over the last few months who was rude to me as well and absolutely hateful about scheduling stuff with me around my work schedule because I work nights. But victor specifically was the one who was extremely defensive and rude to me today on the phone. Absolutely do not recommend doing business with them. We have been more than patient with them for 3.5 months almost now and they’ve done nothing but give us the run around and be hateful. A paid service shouldn’t be handled this way from any business or customer service aspect.
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Absolute horrible customer service. My landlord called them to request a service call for my dishwasher due to a small leak underneath. They came and looked at it and made the leak worse than it was to begin with which I notified them of after he left because he said to call if it was worse. So I did. They Said I needed new gaskets. they never come back again. A month goes by. My landlord and myself both continue to follow up calling them every two weeks. Then they tell us they have to order gaskets. I texted them my serial number from the dishwasher as requested in March, and he tells me they’ll order them. We both continue to follow up for 3 months now and they still can’t tell us if they got the gaskets or not. Their response was always “well I don’t know I’ll have to check”. I spoke with 2 different men (one being victor) and another woman many different times each time I called following up and was continuously told “well I don’t know if they’re here I’ll have to check”. The woman always took note of my call and my # and said they’d call me back. Last week (after 3 months now) my landlord called them again while I was standing there with her and they again said “well I don’t know if they’re here I’ll have to go check. Our repair man was in the hospital for a week and we’re playing catch up.” And she again gave them my number and told them my availability the next week to schedule the repair. But they never confirmed the gaskets were there. It’s been another week and victor just called me to “come look at it because I’m still having issues with it”, not to actually install new gaskets. So I politely explained to Victor that I was a little frustrated it’s been 3 months now and we still have no gaskets nor can anyone actually verify they ordered them or they arrived. He immediately starts yelling over me and cutting me off being extremely defensive and rude to me (as the other man had been in the past when I called.) and I kept trying to explain to him why we were frustrated that it’s taken so long and no one can actually confirm the gaskets had arrived or were even ordered to begin with. He kept talking over me and telling me “well I’m not the only person who works here!” I said “I understand that but you’re ONE business and everyone keeps giving us the same run around answer instead of actually going to physically look for them and confirm they are there.” And he continued to talk over me. I said “sir I don’t appreciate how you’re handling this right now,” and he said “that’s fine call someone else!” And hung up on me. His behavior is extremely pathetic and absolutely unprofessional of a business. I don’t know the other man’s name I spoke with over the last few months who was rude to me as well and absolutely hateful about scheduling stuff with me around my work schedule because I work nights. But victor specifically was the one who was extremely defensive and rude to me today on the phone. Absolutely do not recommend doing business with them. We have been more than patient with them for 3.5 months almost now and they’ve done nothing but give us the run around and be hateful. A paid service shouldn’t be handled this way from any business or customer service aspect.
