Willdline Amisca
Do not use this service. I bought a dryer from Santos Appliance & Repair, and within only 7 months it already stopped working properly. When I called to ask for help, instead of standing behind the product they sold me, I was treated very disrespectfully.
He sent someone to check the dryer, and the technician said it could cost between $100–$200 to repair, plus installation fees. I was shocked because the dryer had not even lasted a year. I called Santos directly to discuss the issue, understand why the dryer failed so quickly, and possibly negotiate buying another dryer at a reasonable price since this one barely lasted.
Instead of trying to help or resolve the issue professionally, he repeatedly told me he could not understand me and kept insisting that my husband call instead. Mind you, my husband is currently deployed out of the country, so I am the one handling everything at home. As a customer, I should be able to speak for myself and ask questions about a product I purchased without being dismissed or treated differently.
I even asked how much a replacement dryer would cost if I decided to buy another one from him, and he told me he was not going to sell me one and that I should buy from somewhere else. When I asked if all of his dryers only last 7 months, he completely ignored the question, kept saying to have my husband call, and then hung up on me.
The customer service was rude, dismissive, and extremely unprofessional. A business should treat customers with respect, especially when they are having issues with a product they purchased. Instead of trying to help, he avoided responsibility, refused to communicate properly, and made the situation even more frustrating.
I would strongly recommend going somewhere else if you want reliable appliances and respectful customer service. Spending your hard-earned money on appliances that fail within months and then being treated poorly afterward is not worth it.
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Do not use this service. I bought a dryer from Santos Appliance & Repair, and within only 7 months it already stopped working properly. When I called to ask for help, instead of standing behind the product they sold me, I was treated very disrespectfully. He sent someone to check the dryer, and the technician said it could cost between $100–$200 to repair, plus installation fees. I was shocked because the dryer had not even lasted a year. I called Santos directly to discuss the issue, understand why the dryer failed so quickly, and possibly negotiate buying another dryer at a reasonable price since this one barely lasted. Instead of trying to help or resolve the issue professionally, he repeatedly told me he could not understand me and kept insisting that my husband call instead. Mind you, my husband is currently deployed out of the country, so I am the one handling everything at home. As a customer, I should be able to speak for myself and ask questions about a product I purchased without being dismissed or treated differently. I even asked how much a replacement dryer would cost if I decided to buy another one from him, and he told me he was not going to sell me one and that I should buy from somewhere else. When I asked if all of his dryers only last 7 months, he completely ignored the question, kept saying to have my husband call, and then hung up on me. The customer service was rude, dismissive, and extremely unprofessional. A business should treat customers with respect, especially when they are having issues with a product they purchased. Instead of trying to help, he avoided responsibility, refused to communicate properly, and made the situation even more frustrating. I would strongly recommend going somewhere else if you want reliable appliances and respectful customer service. Spending your hard-earned money on appliances that fail within months and then being treated poorly afterward is not worth it.
