El Chavo Appliances

Completely unorganized and poorly managed. The place was dirty, cluttered, and felt more like a storage unit than a professional business. Communication was terrible. Messages were read but ignored, and getting a straight answer about anything was nearly impossible. It felt like they are set up to handle bulk apartment work, not individual customers. If you’re a homeowner expecting professionalism, organization, and basic customer service, this is not the place. Overall, very frustrating experience. I would not recommend.

Extremely unprofessional operation. Communication was terrible from the beginning. Messages were read and ignored, follow-ups went unanswered, and I could never get a clear or consistent response. It felt like once they had my business, I was no longer a priority. When I showed up in person, it made sense why everything was so disorganized. The office and workspace were cluttered, chaotic, and completely unprofessional. There was no sense of structure or organization, which doesn’t exactly inspire confidence when you’re trusting someone with your property. On top of that, the customer service was dismissive and unhelpful. Instead of taking ownership or providing clear answers, I was met with excuses and a lack of accountability. Overall, this place operates with poor communication, disorganization, and a clear lack of professionalism. I would strongly recommend going somewhere else.

I dropped off my stove for repair and the experience was terrible from start to finish. After waiting with no update, I followed up and was told he “couldn’t find the parts.” I found the exact parts myself in under 5 minutes. That alone tells you everything you need to know about the level of effort and technical ability. I then asked for his hours so I could come pick up my stove since nothing was being done. He read my message and never responded. Completely ignored me. When I finally showed up, parts of my stove were missing. The black burner grates were gone. He tried to tell me I never brought them, even though I specifically told his guy they were needed to test the stove. While he was denying it to my face, I looked down and saw my grates sitting on his desk buried under a pile of junk. The shop is disorganized, communication is nonexistent, and the customer service is terrible. On top of that, I had to do the work myself just to find the parts he claimed didn’t exist. I would not trust this place with anything.