Ray Canham
A very attractive stainless steel and glass range hood arrived and was installed. But it didn't work, except to flash it's lights continuously. DZV responded to our electrician's call by saying that it appeared the circuit board was faulty, and they would send another. Which they did. However, the replacement had a 10-pin plug, whereas the original had a 5-pin plug. So they sent another. Installation of the board required the removal of the hood and its re-installation, taking two men several hours. DZV reimbursed us $150, less than half of the repair cost, saying that t he hood should have been tested before it was installed. We concluded that we would have been much better off, in both time and money, to have bought a hood locally and had the supplier install it.
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A very attractive stainless steel and glass range hood arrived and was installed. But it didn't work, except to flash it's lights continuously. DZV responded to our electrician's call by saying that it appeared the circuit board was faulty, and they would send another. Which they did. However, the replacement had a 10-pin plug, whereas the original had a 5-pin plug. So they sent another. Installation of the board required the removal of the hood and its re-installation, taking two men several hours. DZV reimbursed us $150, less than half of the repair cost, saying that t he hood should have been tested before it was installed. We concluded that we would have been much better off, in both time and money, to have bought a hood locally and had the supplier install it.
