Food Service Supply

Hello, I would like to express my concern regarding the behavior of one of your staff members. Unfortunately, he was very rude and unprofessional during our interaction. He did not show respect to customers and spoke in a manner that was inappropriate and discourteous. As a customer, I believe everyone deserves to be treated with respect, patience, and professionalism. The way he communicated made me feel uncomfortable and disappointed. Good customer service is very important, and such behavior can negatively affect customers’ experience and the reputation of the business. I hope you will take this feedback seriously and address the issue appropriately to ensure that all customers are treated with courtesy and respect in the future. Thank you for your time and attention

Updating my review - A year later, we've had to replace the compressor on every refrigerated appliance we got from FSS or replace the appliance entirely. We tried to reach out for assistance with repairs when we first started having issues with a freezer (within only a few months) and got no help. I thought we were saving thousands of dollars, but have ended up spending more in repairs than just buying new equipment. I can no longer recommend Food Service Supply for used equipment. We needed a list of equipment for adding concessions to our business and Riley was incredibly helpful. He helped us find everything we need at great prices and we've been very pleased with the equipment so far. I'm already working on my next order of appliances with FSS.

Literally the best vendor I’ve ever worked with. From the opening of my business last year right up until today, there has never been an issue that FSS didn’t go over and beyond with me to resolve. Early on, Blake and the team spent the time to understand my specific needs and ensured I had the right info to make the best purchase decisions for my store, and sourced the right products for me - both new and used - to work within my physical store location limitation requirements and, more importantly, within budget. Even now, when issues arise, FSS has reached out to manufacturers on my behalf in order to get special/favorable results I’d never get or expect to receive on my own. When you work with FSS, you have a true partner ready to help you as a teammate, not just a supplier. I’d recommend working with FSS without any hesitation.