Mr Appliance

I am extremely disappointed with my experience with this appliance repair service. The technician who was sent to my home did not appear to have my best interests in mind. Had he done so, I believe he would have advised against repairing my appliance altogether. After the repair was completed and the technician had left, I took the time to research the age and value of the appliance. I discovered that it was manufactured in 2009 and is now approximately 17 years old. What was most frustrating was learning that the cost of the repair exceeded what it would have cost to purchase a comparable new appliance and have it professionally installed. Had I been informed of this upfront, I would have chosen replacement over repair without hesitation. I would have been more than willing to pay the service fee for the technician's time and expertise, even if the recommendation had been not to proceed with the repair. As a customer, I expect professionals to provide honest guidance and help me make the most cost effective decision. Instead, I was left with an expensive repair on a very old appliance that likely has limited remaining lifespan. The fact that I had to conduct my own research afterward to discover this information was disappointing and undermined my trust in the company. A reputable appliance repair company should be willing to advise customers when a repair is not financially sensible, even if that means foregoing a larger repair bill. If customers must do all of the research themselves to determine what is truly in their best interest, there is little value in relying on professional expertise. For that reason, I cannot recommend this company. I would encourage anyone seeking appliance repair services to find a company whose technicians prioritize the customer's best interests and provide honest, trustworthy recommendations rather than simply performing costly repairs.

I just wanted to commend Kelbe Hatch on great service today. He did a great job, was professional, thorough, and skilled. He was honest and gave me expert advice! I appreciated his expertise. I was so grateful to Mr. Appliance for the quick response time and for getting my issue fixed in a timely manner. They were great and I highly recommend this company.

We had issues with our Scotsman ice machines and they took care of everything efficiently. The technician was knowledgeable, explained the process clearly, and left everything clean and working perfectly. Our tech even went the extra mile and found a part that is no longer available from the manufacturer. Excellent service.

I appreciate it how easy this service was to deal with. I was notified who would be sent and their approximate time and, Kelby showed up... He was very knowledgeable and skillful at getting things apart so he could diagnose it... As he worked extensively he called his support group to See if the necessary parts were still available or not... unfortunately, they were not... With that, he helped me Move the built-in microwave out to the recycle garbage can... So the effort continues now to find a microwave that will fit back in the same spot...