Appliance Distributors Unltd

I had a good experience working with Jason to get my dishwasher. He talked me through some of my options and potential upgrades without pushing me towards something I didn't need. He was also highly communicative throughout the process, through delivery and invoicing. Timelines were exact. The delivery contractors were highly professional and meticulous. Overall, I would work with ADU again.

ADU is the best place to get appliances. You get personal service that the big stores never give you, and most of the prices are even better than the big box stores. We outfitted our entire kitchen with a new refrigerator, microwave, induction oven and dishwasher, and we probably saved more than 1000.00 over what Home Depot or Lowe’s quoted. They coordinated delivery with our remodeling contractor, and we didn’t have to do a thing. Best service ever.

Very disappointing customer service. We spent over $25K on appliances. When the backordered panels on our Sub-Zero refrigerator finally arrived, they were the wrong parts. ADU reordered and the wrong parts came again. The next replacement panel arrived damaged. ADU did not assist at all in helping to resolve the issues. We eventually reached out directly to Sub-Zero to order correct parts and schedule installation. 5 months later and we finally have the correct panel installed. We have been very displeased with their lack of customer service.

I went to B&S to get some Wolf appliances but after weeks of getting ghosted and not taken seriously, I found ADU and stopped off at their showroom. Even though we did not have an appointment, Richard found time for us and provided top notch service. ADU was very responsive and professional. When one of our orders came with a dent, Richard immediately worked on getting us a replacement unit. Would highly recommend ADU for their top notch customer service.

I can’t say enough good things about ADU…but I’ll try! We completed a kitchen remodel and purchased a full suite of appliances from Steve. The level of customer service provided to us was exceptional from beginning to end. When we selected our appliances, Steve spent over an hour with us explaining the differences between all of the various products we were considering. And when we had a faulty appliance from the manufacturer, they went above and beyond to make it right. If I had purchased from a big box store, I’d probably still be on hold! They also gave us the best price of all of places we got quotes from. Shout out to Steve and Tim…they were great to work with!