Photo from the store's public business listing · 2026-07-15
Bradley Beckner
I was treated very well, from the salesman, to the office staff, even the delivery guys, treated me with respect and dignity, I’d have no problem coming back if I needed something.
Ray Turpin
Our salesman george was very helpful in finding a lift chair for my wife,very professional and polite, we got it delivered today and she loves it,thanks again george
Kathy
Sales person very helpful & kind & Lady took 20 minutes to do order !!! Schewels Made my grandson very happy with his new Bedroom Suit & Helped me get the Best Deal Very Happy With The Process !!!
Scott Trotter
They have a large selection of furniture and the staff wasn't too pushy. A lot of the furniture was pricey, but some was affordable. Some of the furniture didn't have price tags on them which was annoying.
Breanna Large
My concern is not with the store itself, but with the warranty company they use. Last year, I contacted the warranty company to confirm that my coverage was still active and mentioned that there were some stains. At that time, I chose to wait and file a claim later in case additional issues arose. When another stain occurred last month, I decided to proceed with a claim so everything could be addressed at once. However, after nearly a month of waiting, I was informed that because I did not file a claim when the initial damage occurred (has to be five days within happening), my warranty was now void. While this may have been outlined in the fine print, it was not clearly communicated during the purchase process. Given that I have two children, the warranty was an important factor in my decision. Additionally, I found the customer service experience to be unsatisfactory. I believe greater transparency and clearer communication would help prevent similar situations for other customers.
Read full reviewMy concern is not with the store itself, but with the warranty company they use. Last year, I contacted the warranty company to confirm that my coverage was still active and mentioned that there were some stains. At that time, I chose to wait and file a claim later in case additional issues arose. When another stain occurred last month, I decided to proceed with a claim so everything could be addressed at once. However, after nearly a month of waiting, I was informed that because I did not file a claim when the initial damage occurred (has to be five days within happening), my warranty was now void. While this may have been outlined in the fine print, it was not clearly communicated during the purchase process. Given that I have two children, the warranty was an important factor in my decision. Additionally, I found the customer service experience to be unsatisfactory. I believe greater transparency and clearer communication would help prevent similar situations for other customers.
4040 Franklin Rd SW Roanoke, VA 24014
