Judd & Black Appliance Everett

We have purchased all of our kitchen appliances and BBQ’s from Judd $ Black since 1989. They are very knowledgeable, helpful and have excellent service. We recently purchased a new microwave and our salesman Jayce Wilbur was so helpful. He talked us through the various models taking his time to explain each thoroughly with us. If you are looking to buy some new kitchen appliances you should give Judd & Black a try. Their service department is also excellent!

We are in the market for a new kitchen appliance package as we are remodeling our kitchen. We walk-in and are greeted by the reception gal that motioned a sales rep to help us. I won’t mention his name but he seemed nice, we told him what we are looking for and we wanted to compare pricing on 2 different brands. I told him that we are ready to buy if he can get us what we are looking for. We told what we are looking for because sure and bolted, we finally found him and he gave us the sales speech. Because we wanted all 4 kitchen appliances he zipped around to show us each piece, each time we had to find him again. Ok, no worries he’s fast. I asked for prices, gave him our info and he went to get the total for us bet when I saw him again he was talking to another coupleI told him that I was on my lunch break and I had to leave in 5 mins, he said ok and bolted again. About 13 mins later he’s sitting with another couple so we left. I called him when I got home, said like I mentioned I had to get back to work and to please send me pricing for both brands. I received pricing for one of the 2. It was much more expensive than the other companies I replied asking if he could get the price down a bit but did not get a response. Oh well, I decided to check Costco and they are almost 3k cheaper including an extra warranty that lasts 5 years and offer free installation as well as free haul away of the old.

I am responding to repeated text message request by Judd & Black to post review online. I chose to purchase my appliances at Judd & Black after learning they are one of the few businesses support warranties on products in my remote area. Our salesperson applied discounts and coordinated a delivery date via another store closer to delivery area. We received a courtesy call the morning of delivery just as they said would happen. Two crew members arrived late afternoon. They extracted the old appliances. I cleaned each area after each removal. New appliances were quickly slid into place. The dishwasher was the exception, requiring self install. I made sure to ask if all the necessary parts were inside the washer and the crew lead said yes. I signed their paperwork and handed them a bag of snacks for the long return trip. I do this for every crew that comes to our place. As soon as they left I began the refrigeration storage. I found crush marks in our wood flooring along with deep scrapes near fridge and outside of stove. The fridge bins were still covered in tape and plastic. Labels on interior left tons of ugly residue that we need to remove. When we left our home to pick kids up from school we stepped over paint chips at front door entry and front porch entry. The crew had scraped the inside front door frame and pulled wood off the inside of our front porch yet said nothing about their mishaps to me before they left. As we went through the dishwasher install we realized there was no power cord and was missing a hose kit to get it running, but we paid for the kit on invoice. This prompted my call to the business who explained that all dishwashers are hard-wired and would only refund $25. My husband spent the next four hours rushing to the few businesses we have on island to source generic parts and assembled our dishwasher. All of this could have been prevented by asking one question at time of purchase and by checking the delivery load for everything on the invoice. I have had many kinds of businesses and trades work completed without incurring damage to my property. Our experience with Judd & Black installation left us with disappointment, frustration, and new out of pocket costs. Update: The business reached out and they are working toward resolution. I am updating the review from 1 star to Feb 1, 2026

We are writing to express our significant concern and dissatisfaction regarding the recent purchase and subsequent installation delay of by a 48-inch refrigerator from your Judy & Black. The extended waiting period for the installation damin & John had been profoundly disappointing. The appliance had regrettably remained uninstalled in our garage for over a month, causing considerable inconvenience and disrupting our household. Furthermore, we are particularly troubled by the complete absence of follow-up communication from Judi black team. We had expected consistent updates regarding the installation schedule, especially given the prolonged delay, but unfortunately, we have received none from the sales associates, Judi and Black, who handled our purchase. This lack of communication has added to our frustration.

From Gio in sales, to delivery and setup of our washer, dryer, and dishwasher (by Aiden, Andres, & Curtis) I am extremely impressed with our entire experience. Kind, courteous, careful delivery and setup. We have bought appliances and BBQ's through Judd & Black over the decades. But this latest experience leaves me knowing that I won't even bother shopping around elsewhere in the future. When your entire experience is pleasant and positive, it's not worth skimping or taking a chance by going elsewhere. Thank you J&D! Kimberly J