Brothers Main Appliance

We purchased a fridge, a floor model, that we carefully looked over for damage before purchasing. The fridge came with damage to the exterior wall and near the condenser. Both the delivery drivers and employees at the store acted concerned and insisted they would help make it right, but neither of them followed up. I would recommend looking elsewhere for large purchases.

Thank you to Jon W., for helping us find and order just the right size and color refrigerator! Thank you to Terrence and Luke who so expertly and efficiently delivered it and removed our old refrigerator today! They removed a door to the kitchen to fit the refrigerators through, and put the door back on with no problem. We appreciate the courtesy and efficiency of all three gentlemen!

We love working with Devon Beasley at Brother’s Main in Madison! He is super professional, caring, and really provides excellent customer service! First, we bought our beautiful convection/air fry oven from him, and then the next week we went back and bought a matching microwave , all GE stainless steel products! We needed our oven before our big Easter family gathering and he was excellent and providing the service that was needed! We will be back to get our dishwasher next, and we will definitely ask specifically for Devon! He’s the go to guy!! Thanks Devon for being that trustworthy man that we were looking for!

Sales rep was friendly and knowledgeable during the purchase—that's the only positive experience I had with Brothers Main. I bought a Maytag washer and dryer. The washer started shorting out the very first day I brought it home. I reported the issue to Brothers Main the next day. Their policy forces a return within 48 hours plus a $300 restocking fee, which was unrealistic given the immediate failure. I requested to speak with a manager and was told she would call me back. She never did. A technician came out and diagnosed a faulty main control board that needs replacement—part is on 6–12 month backorder. I left a detailed voicemail for the customer service manager asking for real help or resolution. No callback. Not once. This has dragged on for over a month now. I still have a non-working washer, and the latest instruction is to have yet another service call so the tech can troubleshoot over the phone with Maytag (which they could have done the first visit), get an 'official' diagnosis, and maybe source the board from another warehouse—if we're lucky. The "customer service manager's" repeated refusal to speak to customers, return voicemails, or take ownership of problems is unacceptable. It's clear the strategy is to wear people down with delays, extra fees, and third-party runarounds until they give up. I've wasted time, money on service calls, and still have no functional appliance or meaningful help. DO NOT buy from Brothers Main if you value actual customer support after the sale. Plenty of other places won't leave you hanging like this. EDIT** After posting this review, the customer service manager reached out, offered a few solutions and I ultimately ended up getting a new washer. They made it right. I wish it was done sooner and without the back and forth but I'm happy they did the right thing.