Many of our neighbors recommended Nonn's for our numerous house renovations. We used Nonn's for replacing carpeting with luxury vinyl in our basement living area and was completely satisfied. We then used Nonn's for tiling our new tub area in one of our three bathrooms. After a few months, we had an issue with one of the tiles and Nonn's sent someone to repair it. We then solicited Nonn's help with replacing our bathroom floor. We decided to go with 1" hexagon porcelain tile, black and white. To say that the tile installer was incredibly underqualified to install the tile is a vast understatement. During installation, I noticed a pattern issue. I pointed it out to the installer and he fixed that particular problem, but then, after he grouted, we noticed that in correcting the original problem, he created a new problem with the pattern. We also noticed that the tile in the closet (the previous homeowners tiled a portion of the closet that also serves as the ceiling to stairs below) looked unbelievably bad. Not only was the pattern completely off, but the tiler made a mess of the grout, both in the closet and along the bathtub. See the photo of the closet tile. A supervisor was sent to assess the situation and agreed that the issues needed to be corrected. I asked that the same tiler not be sent and was told that he had a "right to cure." I then requested that the same supervisor oversee the corrections. Somewhere along the line, I made it known to our sales representative, Lisa, in an email that we are incredibly unhappy, to which she basically wrote "I'm sorry your tile wasn't installed correctly." After more tile was ordered for correcting the issues, the same tiler and the supervisor attempted to fix the issues by removing and installing individual tiles, only they did a poor job in many places. See the photo of black tile that was not properly aligned and set. We complained that there are still issues, despite a supervisor "overseeing" the corrections. A "fixer" was then sent out, and when the fixer noticed all of the areas we had marked for correction, he told us the best thing would be to remove all of the flooring and re-do it. He contacted the same aforementioned supervisor before completing any work. After contacting the supervisor, he changed his tune and began replacing individual tiles. Lisa followed up with me a week or so ago in order to inquire as to whether we are satisfied. I told her all is fine. However, two days ago, while walking barefoot in the bathroom, I noticed at least two areas where the tile is not flush. That is, one or more of the tiles are raised and now that the grout has "settled," the grout looks like Swiss cheese in areas. We believe the "fixer" was correct in that the floor needed to be re-done completely. We are incredibly dissatisfied with Nonn's and will not return, which is a shame for Nonn's, as we have two more bathrooms, a kitchen, and two levels (flooring) to remodel. We have ensured that all of our neighbors, especially those who recommended Nonn's, know about the completely botched tile job and the fact that Nonn's demands 100 percent payment up front, before installation (said neighbors seem surprised, perhaps as though Nonn's has changed its payment policy). Everyone with whom I share the Nonn's cautionary tale is shocked relative to the problems we have experienced AND the fact that Nonn's demands 100 percent payment in advance. It is my recommendation that those looking for qualified, seasoned professionals to install tile look elsewhere.
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Many of our neighbors recommended Nonn's for our numerous house renovations. We used Nonn's for replacing carpeting with luxury vinyl in our basement living area and was completely satisfied. We then used Nonn's for tiling our new tub area in one of our three bathrooms. After a few months, we had an issue with one of the tiles and Nonn's sent someone to repair it. We then solicited Nonn's help with replacing our bathroom floor. We decided to go with 1" hexagon porcelain tile, black and white. To say that the tile installer was incredibly underqualified to install the tile is a vast understatement. During installation, I noticed a pattern issue. I pointed it out to the installer and he fixed that particular problem, but then, after he grouted, we noticed that in correcting the original problem, he created a new problem with the pattern. We also noticed that the tile in the closet (the previous homeowners tiled a portion of the closet that also serves as the ceiling to stairs below) looked unbelievably bad. Not only was the pattern completely off, but the tiler made a mess of the grout, both in the closet and along the bathtub. See the photo of the closet tile. A supervisor was sent to assess the situation and agreed that the issues needed to be corrected. I asked that the same tiler not be sent and was told that he had a "right to cure." I then requested that the same supervisor oversee the corrections. Somewhere along the line, I made it known to our sales representative, Lisa, in an email that we are incredibly unhappy, to which she basically wrote "I'm sorry your tile wasn't installed correctly." After more tile was ordered for correcting the issues, the same tiler and the supervisor attempted to fix the issues by removing and installing individual tiles, only they did a poor job in many places. See the photo of black tile that was not properly aligned and set. We complained that there are still issues, despite a supervisor "overseeing" the corrections. A "fixer" was then sent out, and when the fixer noticed all of the areas we had marked for correction, he told us the best thing would be to remove all of the flooring and re-do it. He contacted the same aforementioned supervisor before completing any work. After contacting the supervisor, he changed his tune and began replacing individual tiles. Lisa followed up with me a week or so ago in order to inquire as to whether we are satisfied. I told her all is fine. However, two days ago, while walking barefoot in the bathroom, I noticed at least two areas where the tile is not flush. That is, one or more of the tiles are raised and now that the grout has "settled," the grout looks like Swiss cheese in areas. We believe the "fixer" was correct in that the floor needed to be re-done completely. We are incredibly dissatisfied with Nonn's and will not return, which is a shame for Nonn's, as we have two more bathrooms, a kitchen, and two levels (flooring) to remodel. We have ensured that all of our neighbors, especially those who recommended Nonn's, know about the completely botched tile job and the fact that Nonn's demands 100 percent payment up front, before installation (said neighbors seem surprised, perhaps as though Nonn's has changed its payment policy). Everyone with whom I share the Nonn's cautionary tale is shocked relative to the problems we have experienced AND the fact that Nonn's demands 100 percent payment in advance. It is my recommendation that those looking for qualified, seasoned professionals to install tile look elsewhere.
