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Ace Appliance Sales & Service

Ace Appliance Sales & Service

100 E Fireweed Ln

Photo from the store's public business listing · 2026-07-15

Location & contact

100 E Fireweed Ln
Anchorage, AK 99503

Customer reviews

Reviews from Google

Billy Stapleton

1/5 4 months ago

This place is completely dishonest. I brought in my vacuum cleaner thinking it had a mechanical issue. Instead of doing the right thing and actually checking something basic, they claimed it needed a motor replacement and charged me $105. Come to find out later—there was NOTHING wrong with the vacuum. It was a simple button setting (floor vs. carpet) that controls whether the roller spins. That’s it. No broken motor. No repair needed. So either they don’t know what they’re doing, or they knowingly charged me for work that wasn’t necessary. Either way, that’s unacceptable. AND NO THEY DID NOT REPLACE THE MOTER ……… They did a quick “inspection,” called me the next day with a bill, and never once explained the real issue. No transparency. No honesty. Just took my money. I trusted them, and I feel completely taken advantage of. If you value your time and money, take your appliances somewhere else. I would never recommend this place to anyone.

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This place is completely dishonest. I brought in my vacuum cleaner thinking it had a mechanical issue. Instead of doing the right thing and actually checking something basic, they claimed it needed a motor replacement and charged me $105. Come to find out later—there was NOTHING wrong with the vacuum. It was a simple button setting (floor vs. carpet) that controls whether the roller spins. That’s it. No broken motor. No repair needed. So either they don’t know what they’re doing, or they knowingly charged me for work that wasn’t necessary. Either way, that’s unacceptable. AND NO THEY DID NOT REPLACE THE MOTER ……… They did a quick “inspection,” called me the next day with a bill, and never once explained the real issue. No transparency. No honesty. Just took my money. I trusted them, and I feel completely taken advantage of. If you value your time and money, take your appliances somewhere else. I would never recommend this place to anyone.

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Seguy Hanson

1/5 5 months ago

I’m very disappointed with the service. I requested a repair for my washing machine and was given an incorrect diagnosis. If I hadn’t gotten a second opinion, I would have paid an arm and a leg for unnecessary work. This experience has seriously affected my trust in your company.

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Carolinda Wright

5/5 7 months ago

Excellent customer service! They had the part I needed at a better price than the competition. A friend recommended them and I'm so happy she did.

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Gerald Taft

5/5 a year ago

Brian, ACE Appliance Service Technician, just repaired our 15 year old GE built in microwave oven. It took two service calls; Bfirst he verified the problem and had to order a magnetron and today he installed the part. Oven works great again. Bran is a skillful, courteous and very neat technician and it is a pleasure to have him work in our home. This is our third positive experience with ACE. Good outfit to keep your appliances running.

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Brian, ACE Appliance Service Technician, just repaired our 15 year old GE built in microwave oven. It took two service calls; Bfirst he verified the problem and had to order a magnetron and today he installed the part. Oven works great again. Bran is a skillful, courteous and very neat technician and it is a pleasure to have him work in our home. This is our third positive experience with ACE. Good outfit to keep your appliances running.

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Carrie Espinola

5/5 a year ago

Needed a last minute repair. The guy was able to come w/in 2 hrs. Took 13 minutes to fix. Was friendly, professional & fairly priced. I’ve used Mr.Appliance in the past. More than half a dozen times. They give 4 hour windows for when they are able to show up, were never on time & overpriced. Will not be using them again. Thanks Ace for a better experience!

Read full review

Needed a last minute repair. The guy was able to come w/in 2 hrs. Took 13 minutes to fix. Was friendly, professional & fairly priced. I’ve used Mr.Appliance in the past. More than half a dozen times. They give 4 hour windows for when they are able to show up, were never on time & overpriced. Will not be using them again. Thanks Ace for a better experience!

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