K Appliances Sales Svc

If I could give a negative review I would. I went in mid week and bought a dryer vent tube. I specifically asked for a metal hose. The salesman did not let me in the store, and I had to wait outside in the cold. The salesman came out flexible hose with metal liner (a $40 dryer hose) and said vent diameter are all standardized. I specifically asked 2 times if this will work. After being assured 2x it will, I bought it. This weekend I find out it's too small. I called today to ask if I can exchange for a 5", and the salesman said they cannot help me. "All sale final, sorry". The phone call became aggressive and defensive. I the K Appliance employee assured me I'm at fault. I quickly told them this isn't going to be an argument (even though I felt like it). I felt incredibly taken advantage of. While I can afford to "tip" this small business $40 - not everyone can. I usually attempt to leave good reviews but I believe this small business gives other small business bad reputation. I believe K Appliance should stand behind their business practice. They are either appliance experts or they are not. I was deceived into buying a simple $40 dryer hose that did not work. I will happily patronize Lowe's or Home Depot for half the price. BUYER BEWARE!!

Completely incompetent and rude, oh and they lie to their customers as a matter of course. I dropped off a warranty Hoover in February - A broken plastic clip was the issue preventing the canister from locking down. I've contacted them several times only to be told each time the parts are on back order. Ok, I understand how back order works and that is something no one has control over, no problem, I'm patient. But I also got the sense I was being placated with that - I hadn't even given him my claim number, just my name and make of vacuum. Today I contacted Hoover directly and as it turns out they had sent them the correct parts back in MARCH... So either they are too incompetent to know they have the parts or they have been lying to me on have been keeping my vacuum on purpose. One is obviously absurd so that leaves me to think they just don't run their business very well and couldn't care less. I know it's a warranty claim but isn't it worth getting off the books in a timely manner? They shouldn't be authorized by Hoover to do repairs if this is the way they operate. I can tolerate terrible customer service and communication so long as the product or service is on-point, but they failed in every way.