Geoffrey Herd
Save Your Money and Your Lawn: SBS is an Absolute Joke!
If you value your hard-earned money and your property, avoid SBS at all costs. Go to Lowe’s instead. Here is the absolute disaster of an experience I just endured:
The Price Gouging: I bought Trex decking here, only to discover SBS charged me nearly double the price of what Lowe’s charges for the exact same product.
Property Damage & Zero Communication: The delivery driver didn't bother to call before arriving. Instead, he took it upon himself to plow his truck straight across my front yard and dump the boards directly onto my lawn.
Gaslighting Customer Service: When I called to address this, I was met by a remarkably rude, confrontational dispatcher who straight-up called me a liar. She claimed the driver tried to call and it "just rang." Absolute garbage. I had been awake since 6:00 AM eagerly waiting for this delivery, and my phone log shows zero missed call.
Abysmal customer service, a toxic dispatcher, a careless driver, and extortionate prices for identical competitor products. We will never spend another dime at SBS. What a pathetic excuse for a business.
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Save Your Money and Your Lawn: SBS is an Absolute Joke! If you value your hard-earned money and your property, avoid SBS at all costs. Go to Lowe’s instead. Here is the absolute disaster of an experience I just endured: The Price Gouging: I bought Trex decking here, only to discover SBS charged me nearly double the price of what Lowe’s charges for the exact same product. Property Damage & Zero Communication: The delivery driver didn't bother to call before arriving. Instead, he took it upon himself to plow his truck straight across my front yard and dump the boards directly onto my lawn. Gaslighting Customer Service: When I called to address this, I was met by a remarkably rude, confrontational dispatcher who straight-up called me a liar. She claimed the driver tried to call and it "just rang." Absolute garbage. I had been awake since 6:00 AM eagerly waiting for this delivery, and my phone log shows zero missed call. Abysmal customer service, a toxic dispatcher, a careless driver, and extortionate prices for identical competitor products. We will never spend another dime at SBS. What a pathetic excuse for a business.